Duty Manager in Manchester

This combined Guest Experience and Duty Manager position requires a passion for exceptional service; guest relations experience and knowledge of the local area are advantageous. Working across multiple departments this Duty Manager role gives you the chance to work as part of the F&B and Front Office teams in our bustling hotel, as well as developing and delivering projects focused on improving the Guest Experience journey in our hotel. You will be a hands on manager with experience of working within all departments. As Duty Manager within Malmaison you will be assisting in the smooth running of all Customer facing departments - from working alongside the breakfast team, dealing with a busy check out period through to checking bedrooms with the Housekeeping Manger. If you are successful in your application of Duty Manager you could be expected to progress to a Head of Department role looking after a single department and then onto a DGM role within Malmaison or Hotel Du Vin. We have a number of training courses that will assist you in your development and some fantastic benefits and rewards waiting for you.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme
• free, confidential advice available 24/7 to you and your family
• Plus on completing your probationary period you will be provided with:
  • Private Medical Healthcare
  • Bonus Plan based on clear and transparent KPI's
  • Critical Illness cover
  • Life Assurance

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace