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For Companies At a Glance
- Tasks: Oversee hotel operations at night, manage F&B, and ensure guest satisfaction.
- Company: Luxury hotel chain in a beautiful English spa town.
- Benefits: Competitive pay, flexible hours, and a chance to work in hospitality.
- Why this job: Join a dedicated team and enhance your customer service skills.
- Qualifications: Night shift experience and prior hospitality roles preferred.
- Other info: Perfect for those who thrive in dynamic, guest-focused environments.
The predicted salary is between 30000 - 42000 £ per year.
A luxury hotel chain is seeking a Night Porter for its Cheltenham location. The ideal candidate will oversee hotel operations from evening to morning, managing the Food & Beverage Department and ensuring guest satisfaction.
Responsibilities include:
- Maintaining cleanliness in public areas
- Assisting guests with needs
- Conducting safety audits
Prior experience in a similar role is beneficial, and night shift experience is essential. Join a team dedicated to providing excellent service in a quintessentially English spa town.
Overnight Guest Services & F&B Lead in Cheltenham employer: Malmaison Hotels
Contact Detail:
Malmaison Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Guest Services & F&B Lead in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality during interviews! The hotel industry thrives on excellent guest relations, so let your charm and enthusiasm shine through. Remember, they want to see how you’ll fit into their team.
✨Tip Number 3
Prepare for situational questions! Think of scenarios where you've handled guest complaints or managed a busy night shift. We want to hear how you’ve turned challenges into opportunities for great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Overnight Guest Services & F&B Lead in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in guest services and food & beverage management. We want to see how your skills match what we're looking for!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about working in hospitality and how you can contribute to our team. We love a personal touch!
Showcase Your Night Shift Experience: Since this role involves night shifts, be sure to mention any previous experience you've had working late hours. We appreciate candidates who are comfortable with the night-time hustle!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at Malmaison Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Understand their values, services, and what sets them apart in the luxury market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Highlight Relevant Experience
Since prior experience in a similar role is beneficial, be ready to discuss your past roles in detail. Share specific examples of how you've managed guest services or food and beverage operations, especially during night shifts. This will demonstrate your capability and readiness for the position.
✨Showcase Your Customer Service Skills
As a Night Porter, guest satisfaction is key. Prepare to share stories that highlight your ability to handle guest requests and resolve issues effectively. Emphasise your commitment to providing excellent service, even during the quieter hours of the night.
✨Prepare for Safety Audits Questions
Since conducting safety audits is part of the job, brush up on relevant safety protocols and procedures. Be prepared to discuss how you would ensure the safety and cleanliness of public areas during your shift. This shows that you take the responsibility seriously and are proactive about guest safety.
