Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the face of our hotel, ensuring guests have an unforgettable experience from start to finish.
- Company: Join Malmaison, a brand known for its exceptional food, drink, and service.
- Benefits: Enjoy discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: This role offers growth opportunities and a chance to create lasting memories for guests.
- Qualifications: High standards and a passion for hospitality are essential; previous experience is a plus.
- Other info: We promote sustainability and offer wellness initiatives, plus instant pay access through Wagestream.
The predicted salary is between 28800 - 43200 £ per year.
Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails – almost as much as you do!
As Assistant Reception Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.
We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.
In addition to competitive rates of pay we offer:
-
Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
-
Discounted Friends and Family Room Rate with 50% off best available rate.
-
35% off your bill when you dine in our Brasseries and Bistros
-
Fully funded Apprenticeship programmes that support you in developing your career
-
High Street Discounts on a range of high street shops, experiences, holidays and much much more
-
Cycle to work scheme – save up to 40% on a wide range of bikes
-
Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
-
Referral schemes that pay up to £1500 (just for getting your mates jobs!)
-
A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
-
We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
-
We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
-
We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
-
We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
-
Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
-
100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
-
We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
-
We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
-
Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Assistant Reception Manager employer: Malmaison Hotels
Contact Detail:
Malmaison Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Familiarize yourself with the brand values and service standards of Malmaison. Understanding what sets them apart will help you align your approach to guest service and demonstrate your passion for their unique offerings during the interview.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've created memorable experiences for guests in previous roles. Highlighting your ability to connect with guests and make them feel special will resonate well with the hiring team.
✨Tip Number 3
Research the latest trends in food, wine, and cocktails. Being knowledgeable about current industry trends will not only impress your interviewers but also show that you're genuinely interested in the role and the hospitality sector.
✨Tip Number 4
Emphasize your commitment to personal development and career progression. Mention any relevant training or certifications you've pursued, and express your enthusiasm for the fully funded apprenticeship programs offered by Malmaison.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Assistant Reception Manager. Highlight your experience in customer service and how you can create memorable experiences for guests.
Showcase Your Passion: Express your love for food, wine, and cocktails in your application. Mention any relevant experiences that demonstrate your enthusiasm for the hospitality industry.
Highlight Team Leadership Skills: Since this role involves managing a team, emphasize your leadership skills and any previous experience in a supervisory position. Share examples of how you've motivated a team to deliver exceptional service.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the values and culture of Malmaison. Use keywords from the job description to show that you are a perfect fit for their team.
How to prepare for a job interview at Malmaison Hotels
✨Show Your Passion for Hospitality
Make sure to express your love for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate High Standards
Since high standards are crucial for this role, be prepared to discuss how you maintain quality in service and operations. Provide examples of situations where you ensured that everything met or exceeded expectations.
✨Emphasize Team Leadership Skills
As an Assistant Reception Manager, you'll be leading a team. Highlight your leadership experience and how you motivate and support your team to deliver exceptional service.
✨Align with Company Values
Research Malmaison's values and sustainability goals. During the interview, mention how your personal values align with theirs, especially regarding sustainability and community involvement.
