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For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for guests.
- Company: Join the vibrant Malmaison team in the heart of Birmingham.
- Benefits: Competitive pay, discounts, wellness days, and career development opportunities.
- Why this job: Perfect for those who love customer service and want to grow in hospitality.
- Qualifications: No experience needed, just a passion for great service and learning.
- Other info: Flexible shifts, fun work environment, and chances to progress into management.
About the Location
Opened 2002
193 bedrooms
120-seater Bar & Grill
12 private event spaces – largest seats up to 120
Spa – 5 treatment rooms, sauna, steam room, Jacuzzi, pool, rain showers
Housed within the former Royal Mail Sorting Office in the heart of the city centre, within minutes of New Street station; Grand Central. Birmingham, England’s second city, is packed full of exciting attractions. From being named the \’most exciting food destination\’ by the Good Food Guide 2022 to the world-class Bull Ring Shopping Centre, live performances at the Barclaycard arena, Hippodrome, and Alexandra Theatre, to tranquil walks down the Gas Street Basin canal. With multiple Industrial Revolution-era landmarks and a network of canals lined with trendy cafes and bars, Birmingham offers a vibrant city experience.
About The Role
Waiter / Waitress, Malmaison
£12.30 Per Hour, 8 Hours + Generous Company Benefits, Training & Development
Permanent Contract
Birmingham
Get paid for doing what you love, enjoy perks and benefits, learn new skills, and build a career for life with Malmaison.
As a waiter/waitress, you will be the face of the restaurant, helping control the flow, communicating with the kitchen and management to ensure a smooth dining experience for guests.
We are open 7 days a week, 365 days a year, and require flexible shift work. We offer flexibility in shifts, with busier times during evenings and weekends. Shift patterns and hours can be discussed at interview.
We offer nationally recognized apprenticeships alongside detailed brand training to support your career development. We aim to help you deliver exceptional guest experiences and progress into management roles.
Experience is not essential but a passion for customer service and willingness to learn are key.
Join us to work with the best food and drink, be part of a proud brand, and create memorable guest experiences. This could be your next step into a Food & Beverage management career, with opportunities for internal development and progression.
Benefits
In addition to competitive pay, we offer:
- Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
- 50% off the best available rate for friends and family.
- 35% off dining in our brasseries and bistros.
- Fully funded apprenticeships supporting career growth.
- High street discounts on shops, experiences, holidays, and more.
- Cycle to work scheme – save up to 40% on bikes.
- Healthcare Cash Plans – dental, optical, medical from £5/month.
- Referral schemes paying up to £1500.
- Decent uniform.
- Wellness & Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, etc.
- Wagestream – instant access to earned wages, financial management tips.
- Complimentary stays on your 1st, 3rd, and 5th anniversaries with dinner, bed, and breakfast.
- Support of The Brain Charity.
- Employee Assistance Programme – free, confidential advice 24/7.
Our Sustainability Goals
- 100% renewable energy for electricity, mainly from UK wind farms.
- Recycle at least 70% of hotel waste.
- Use eco-friendly cleaning systems, including enzyme-based products.
- Volunteer for sustainable charities two days per year, paid.
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion, sexual orientation, or age.
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Waiter/ Waitress employer: Malmaison Hotel Liverpool
Contact Detail:
Malmaison Hotel Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around the area and check out the vibe of the restaurant. This will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a waiter/waitress, you'll be the face of the restaurant. So, brush up on your communication skills and think about how you can create memorable experiences for guests.
✨Tip Number 3
Be flexible with your availability! Since the job requires shift work, showing that you're open to working evenings and weekends can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Waiter/ Waitress
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely enjoy helping others and creating memorable experiences for guests.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the role of a waiter/waitress. Mention any previous experience in hospitality or customer service, even if it's informal!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences and focus on what makes you a great fit for our team at Malmaison.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our fantastic team.
How to prepare for a job interview at Malmaison Hotel Liverpool
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu and any special offerings at Malmaison. Being able to discuss dishes confidently shows your enthusiasm for the role and helps you stand out as a candidate who is genuinely interested in providing excellent service.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you've gone above and beyond for a customer. Whether it's a small gesture or a big win, sharing these stories will demonstrate your passion for customer service, which is key for a waiter/waitress position.
✨Be Ready for Role-Play Scenarios
Interviews for hospitality roles often include role-play scenarios to assess how you handle different situations. Practice responding to common scenarios, like dealing with a difficult customer or managing a busy dining room, so you can showcase your problem-solving skills and composure under pressure.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or what a typical shift looks like. Asking insightful questions shows that you're engaged and serious about the role, making a positive impression on your interviewers.
