Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Reservation Agent, you'll deliver top-notch customer service and manage guest reservations.
- Company: Frasers Hospitality is a global leader in serviced apartments, known for its friendly culture and career growth.
- Benefits: Enjoy discounts, apprenticeship programmes, wellness initiatives, and flexible pay options.
- Why this job: Join a passionate team focused on creating memorable experiences for guests while developing your skills.
- Qualifications: Experience in customer service, attention to detail, and a passion for teamwork are essential.
- Other info: Opportunities for volunteering and sustainability initiatives are part of our commitment to the community.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Reservation Agent role at Malmaison Hotel Liverpool
3 weeks ago Be among the first 25 applicants
Join to apply for the Reservation Agent role at Malmaison Hotel Liverpool
RESERVATIONS AGENT, FRASERS HOSPITALITY EMEA
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
About The Role
RESERVATIONS AGENT, FRASERS HOSPITALITY EMEA
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.
What you will be doing as a Reservation Agent;
At Frasers Hospitality UK Ltd we are looking for a motivated Reservations Agent to join our team at our UK Head Office. You will contribute to delivering exceptional customer service, ensuring guest comfort and satisfaction in a polite and professional manner. You will ensure all reservations are recorded and confirmed in line with company policy, being responsible for cross selling and upselling on initial enquiries. You will assist the sales team in maintaining open communications with clients and key accounts and help contribute to a culture of enthusiasm and success within the team and across the business.
You are a driven and enthusiastic individual with a passion for customer service who will enjoy developing positive relationships with guests, ensuring they have the best possible experience during their stay. You will be motivated by business targets and how best to achieve and go beyond these, working in an organised and efficient manner. You will feel confident working as part of a team, helping one another thrive and reach your highest potential.
What We’re Looking For
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- Multi Lingual
- You must be eligible to work in the UK.
Benefits
About You
In Addition To Competitive Rates Of Pay We Offer
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your friends a job!).
- Uniforms are provided.
- We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
- We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy.
- We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
- We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested?? Click Apply Now
Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Apply
Share
- Share Vacancy on Facebook
- Share Vacancy on X
- Share Vacancy on LinkedIn
- Share Vacancy on WhatsApp
- Send Vacancy to a friend
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Hospitality
Referrals increase your chances of interviewing at Malmaison Hotel Liverpool by 2x
Get notified about new Reservations Agent jobs in London, England, United Kingdom.
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Customer Service Assistant 2 – Full Time
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 23 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Harrow, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Battersea, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
Watford, England, United Kingdom 5 days ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
Customer Service Advisor – Energy (London)
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Client Service Administrator – Bond Street 1
London, England, United Kingdom 1 week ago
Customer Service Manager – Across South London
Bromley, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 17 minutes ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Reservation Agent employer: Malmaison Hotel Liverpool
Contact Detail:
Malmaison Hotel Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Familiarise yourself with Frasers Hospitality's core values: collaborative, real, respectful, and progressive. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in past positions. This will highlight your passion for creating memorable experiences, which is crucial for a Reservation Agent.
✨Tip Number 3
Research the specific properties owned by Frasers Hospitality in the UK. Being knowledgeable about their locations and offerings can help you stand out during discussions and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Frasers Hospitality on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Reservation Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or reservations. Use bullet points to make it easy to read, and include specific achievements that demonstrate your attention to detail and ability to meet targets.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your passion for customer service and how you embody the core values of Frasers Hospitality. Be sure to provide examples of how you've successfully contributed to team success in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reservation Agent role.
How to prepare for a job interview at Malmaison Hotel Liverpool
✨Show Your Passion for Customer Service
As a Reservation Agent, your enthusiasm for customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating memorable experiences for guests.
✨Familiarise Yourself with the Company Values
Frasers Hospitality values collaboration, respect, and progressiveness. Research these core values and think about how they align with your own work ethic. During the interview, mention how you embody these values in your professional life.
✨Prepare for Role-Specific Questions
Expect questions related to reservations, upselling, and handling customer inquiries. Brush up on your knowledge of reservation systems and be ready to discuss how you would manage different scenarios that may arise in the role.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to talk about your experiences working in a team environment. Highlight instances where you collaborated with colleagues to achieve common goals or improve customer satisfaction.
