Receptionist in City of London

Overview

Join to apply for the Receptionist role at Malmaison Hotel Liverpool.

Responsibilities

• Contribute to the first impression of our guests at check-in and deliver exceptional customer service.
• Manage day-to-day front office duties and ensure the smooth running of the Front Office Department at all times.
• Deal with guest queries and requests professionally and efficiently.

What we’re looking for

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.

Benefits

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream lets you track wages in real time and access up to 50% of the money you’ve earned.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single-use plastics from our day-to-day operation, and are members of Green Tourism with UK properties boasting Silver or Bronze accreditations.
• We have moved to a chemical-free cleaning system in our properties and an enzyme-based eco-friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay.

EEO statement

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

How to apply

Apply

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