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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, delivering top-notch customer service and managing front office duties.
- Company: Join the vibrant team at Malmaison Hotel Liverpool, where every day is an opportunity to create memorable experiences.
- Benefits: Enjoy discounts, career development programmes, wellness initiatives, and flexible pay access.
- Why this job: Make a lasting impression on guests while building your skills in a supportive environment.
- Qualifications: Experience in customer service, attention to detail, and a passion for teamwork.
- Other info: Embrace sustainability with us and enjoy opportunities for personal growth.
The predicted salary is between 18000 - 24000 £ per year.
Join to apply for the Receptionist role at Malmaison Hotel Liverpool.
Responsibilities
- Contribute to the first impression of our guests at check-in and deliver exceptional customer service.
- Manage day-to-day front office duties and ensure the smooth running of the Front Office Department at all times.
- Deal with guest queries and requests professionally and efficiently.
What we’re looking for
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
Benefits
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your friends a job!).
- Uniforms are provided.
- Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
- We work with Wagestream giving instant access to your pay as it’s earned.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy.
- We recycle, have removed single-use plastics from our day-to-day operation, and are members of Green Tourism with UK properties boasting Silver or Bronze accreditations.
- We have moved to a chemical-free cleaning system in our properties and an enzyme-based eco-friendly system for our apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay.
EEO statement
Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
How to apply
Apply
Receptionist in City of London employer: Malmaison Hotel Liverpool
Contact Detail:
Malmaison Hotel Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in City of London
✨Tip Number 1
First impressions matter, so when you walk into that interview, be sure to smile and greet everyone warmly. It sets a positive tone right from the start and shows you’re ready to deliver exceptional customer service.
✨Tip Number 2
Prepare for common interview questions by thinking about your past experiences. We all know that being a receptionist is about managing queries efficiently, so have examples ready that showcase your attention to detail and time management skills.
✨Tip Number 3
Show your enthusiasm for the role! Talk about why you love customer service and how you enjoy working in a team. This passion can really set you apart from other candidates who might just be looking for any job.
✨Tip Number 4
Don’t forget to ask questions at the end of your interview. It shows you’re genuinely interested in the role and the company. Plus, it’s a great way to find out more about their commitment to employee wellbeing and sustainability initiatives!
We think you need these skills to ace Receptionist in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the enthusiastic individual behind the words. Share a bit about why you love customer service and how you create memorable experiences for guests.
Tailor Your Experience: Make sure to highlight your proven experience in similar roles. We’re looking for specific examples that showcase your attention to detail and time management skills. Don’t just list your duties; tell us how you excelled in them!
Be Professional Yet Friendly: Remember, you’ll be the first impression for our guests! Use a friendly tone in your application while maintaining professionalism. This balance will show us you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Malmaison Hotel Liverpool
✨Know the Company
Before your interview, take some time to research Malmaison Hotel Liverpool. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle guest queries professionally and efficiently.
✨Practice Common Interview Questions
Anticipate questions related to your experience, attention to detail, and teamwork. Practising your responses can help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part
First impressions matter, especially in a front office role. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presenting yourself well in a hospitality environment.
