Receptionist, Hotel Du Vin in York

Opened in 2007, Hotel Du Vin features 44 bedrooms, a 63-seater bistro & bar, and 3 private event spaces seating up to 30. Tucked away in the affluent area of The Mount, it is a converted Grade II-listed mansion house brimming with classic 19th features. With rich history and fabulous Yorkshire hospitality, York is a quaint city. Walk the historic walls, bask in the glory of York Minster - Northern Europe's largest Gothic cathedral, explore Roman, Viking and Medieval heritage at the castle and museums. Wander the boutique shops and tearooms of the Shambles' cobbled streets or enjoy a flutter at the racecourse or picnic on the banks of the River Ouse.

About the Role:

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel Du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Hotel Du Vin the best it can be whilst dealing with queries of all shapes and sizes. As Receptionist, you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Hotel Du Vin, we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression.

About You:

In addition to competitive rates of pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• Wagestream giving instant access to your pay as it’s earned.
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels.
• We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.