Deputy General Manager in York

Opened May 2020, the hotel features 150 bedrooms, a 124-seater Bar & Grill, a private dining room, and a 200-seater rooftop bar & terrace. It offers Pan-Asian fusion tapas & cocktails, a Starbucks with an outdoor terrace, 4 meeting rooms, and 6 meeting pods, with the largest space seating 180. The hotel includes a TechnoGym with a selection of cardio, fixed resistance, free weights & functional equipment, as well as a spa with 4 treatment rooms, a relaxation area, and 2 manicure & 2 pedicure stations.

The design of the hotel takes inspiration from the city’s industrial heritage and brutalist architecture, mixing concrete and moody elements with softer textures and confectionery touch points, drawing on York’s famous alumni including the Rowntree and the Terry families. As a city, York has always had much to offer; from its Roman and Viking roots to the cosmopolitan city it is today. Situated on the corner of Rougier Street, the hotel is a stone’s throw away from some of the city’s most famous attractions, including York Minster, York Castle, and the historic city walls. The River Ouse is also just a few minutes' walk away, with the Yorkshire Museum and Gardens, York Art Gallery, and the world-famous university a short walk over the bridge.

About the Role

Malmaison is looking for a leader in the making. Someone who will understand that running a successful business isn’t just about exceeding brand standards or having a super P&L. We want someone who will look after the team and, by developing them, will deliver the expectation of celebrity service. You will be 18 months (or less) from running your own hotel and keen to join a brand that will give you the opportunity to shine. Five of our current General Managers have been promoted from the Deputy General Manager position.

In this role, you’re a real organiser, who loves leading and motivating your team. You will be driving the brand strategy in all elements of the business and helping set Malmaison apart from the competition as a preferred employer and destination to stay, eat, and drink. As Deputy General Manager in York, you will know the local market and understand how to maximise revenue within the business by looking at the bigger picture. Managing the detail through your department managers and team will be second nature, and leading from the front to set the example is something you are no stranger to. You will need a good understanding of Health & Safety and be able to communicate effectively. Ideally, you will have had previous experience in managing large teams and a sound knowledge of food and drink in a similar-sized property; however, this isn’t a deal breaker.

About You

Benefits

In addition to competitive rates of pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays, and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical, and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week, and more.
• Wagestream giving instant access to your pay as it’s earned.
• Complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Plus, on completing your probationary period, you will be provided with:

• Private Medical Healthcare.
• Bonus Plan based on clear and transparent KPI’s.
• Critical Illness cover.
• Life Assurance.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy, with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels.
• We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.