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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and maintaining high standards.
- Company: Join a vibrant hospitality group with a focus on guest experience and sustainability.
- Benefits: Competitive pay, flexible shifts, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team in a lively city while making a real difference for guests.
- Qualifications: Experience in hospitality or night shifts is a plus; strong communication skills are essential.
- Other info: Enjoy perks like discounted stays, wellness initiatives, and a supportive work environment.
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Opened 2007
130 bedrooms
120-seater Bar & Grill
6 private event spaces – largest seats up to 100
Surround yourself with views of the River Mersey on the world-famous docks and waterfront. The hotel is within walking distance of the Museum of Liverpool, The Tate, M&S Bank Arena. Explore top attractions from the iconic Royal Liver Building and Royal Albert Dock to the green spaces and coastline. Liverpool plays host to world-class events, all year round. It may be most famous for The Beatles and it’s two high-flying football clubs but the city has far more to offer than just sport and music. It has a thriving cultural scene, historic architecture and the locals have an irrepressible lust for life. Once hampered by a down and out reputation, there’s no doubt Liverpool’s industrial past is now part of its charm. Thanks to decades of urban regeneration of it’s 2,500+ listed buildings and investments from the European Capital of Culture status in 2008.
About The Role
Role: Night Porter:
Location: Liverpool
Pay: Up to £13.00 per hour [Including Service Charge (TRONC)] = total potential earnings of £13 per hour.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate – you will be cleaning public areas and preparing meeting and event spaces ready for the next day. You will be assisting guests with your luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\’ll help you be ‘The Difference’ between good and great guest experiences. Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Night Porter employer: Malmaison Hotel du Vin
Contact Detail:
Malmaison Hotel du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, take a stroll around the area or check out their website. This way, you can chat about what makes the place special and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll be interacting with guests all night long. Try role-playing common scenarios with a friend to boost your confidence and ensure you come across as friendly and helpful.
✨Tip Number 3
Be ready to discuss your experience! If you've worked night shifts or in hospitality before, think of specific examples that highlight your skills. This will help you stand out and show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive tips and resources to help you land that Night Porter gig!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way, especially for a role like Night Porter where guest interaction is key.
Tailor Your Application: Make sure to tailor your application to the Night Porter role specifically. Highlight any relevant experience you have, especially in hospitality or night shifts. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role – we want to know why you’re the one for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Malmaison Hotel du Vin
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like managing guest expectations, overseeing the Food & Beverage Department, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Porter, you'll need to communicate effectively with guests and team members. Prepare examples of how you've successfully handled guest inquiries or resolved issues in the past. This will demonstrate your ability to provide excellent service, which is key for this position.
✨Highlight Your Organisational Skills
Being organised is crucial for a Night Porter, especially when managing multiple tasks during the night shift. Think of specific instances where your organisational skills made a difference in your previous roles. This will help you stand out as a candidate who can keep everything running smoothly.
✨Be Ready for Flexibility Questions
Since the hotel operates 365 days a year, be prepared to discuss your availability and flexibility regarding shifts. Show that you're open to working evenings and weekends, and express your willingness to adapt to the needs of the hotel. This will reflect your commitment to the role and the team.