At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have an unforgettable experience.
- Company: Join Hotel Du Vin, a stylish and vibrant hotel in the heart of Harrogate.
- Benefits: Enjoy discounted stays, high street discounts, and fully funded apprenticeship programmes.
- Other info: Opportunities for internal development and progression within the company.
- Why this job: Make guests smile every day while developing your career in hospitality.
- Qualifications: A passion for service and a natural charm in hospitality.
The predicted salary is between 18900 - 23100 £ per year.
Opened in 2003, Hotel Du Vin features 48 bedrooms, a 64-seater bistro & bar, and 3 private event spaces seating up to 60. Located in Harrogate, a Victorian spa town in North Yorkshire, the hotel is housed within a row of magnificent Georgian-style houses across from Montpellier Gardens.
About the Role
We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel Du Vin. You will be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn something new, and build a career with us. You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience the best it can be while dealing with queries of all shapes and sizes. As Receptionist, you are the first and last person our guests see, setting the tone for their visit and ensuring everything has gone above and beyond before they leave. High standards will be second nature to you. You love people and making guests smile every day, knowing you have delivered exceptional service. This could be the next step for you into a Supervisory position within Hotel Du Vin, as we actively encourage internal development and progression.
About You
Benefits
- Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of shops, experiences, holidays, and more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral scheme that pays up to £1,500 for referring friends.
- A quality uniform where required.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, Mental Health Awareness week, and more.
- Instant access to your pay as it’s earned through Stream.
- Complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist, Hotel Du Vin in Harrogate employer: Malmaison Hotel du Vin
Hotel Du Vin Cambridge is an exceptional employer, offering a vibrant work culture where creativity and passion for food and beverage thrive. Located in the historic charm of Cambridge, employees benefit from competitive pay, extensive perks including discounted stays and dining, and robust career development opportunities, all while contributing to a sustainable future. Join us to create unforgettable experiences for our guests and grow within a supportive team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist, Hotel Du Vin in Harrogate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Malmaison Hotel du Vin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Malmaison Hotel du Vin
Don't be shy about reaching out to Malmaison Hotel du Vin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist, Hotel Du Vin in Harrogate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Malmaison Hotel du Vin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Malmaison Hotel du Vin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
