Starbucks Supervisor in Birmingham

Opened in 2002, the hotel features 193 bedrooms, a 120-seater Bar & Grill, and 12 private event spaces, the largest of which seats up to 120. The spa includes 5 treatment rooms, a sauna, steam room, Jacuzzi, pool, and rain showers. Housed within the former Royal Mail Sorting Office in the heart of Birmingham city centre, it is within minutes of New Street station and Grand Central.

At Malmaison, we proudly serve Starbucks Coffee. We have a number of hotels across the UK that have a dedicated Cafe Mal coffee house serving a variety of Starbucks beverages. If you are passionate about fresh food, proper coffee, and great customer service in a coffee bar setting, and want to support and drive your team to excel and deliver fantastic sales, this could be the role for you.

Your role as Café Mal Supervisor is to deliver fantastic service and products that meet and exceed guest expectations. You will lead your shift to deliver the highest standards in the industry by providing great coffee, great food, and great service every time. Your efforts will involve working with the team to motivate and manage the business while understanding and delivering what makes good customer service great.

• Experience in managing a Barista-led coffee house is essential.
• Deliver legendary customer service by acting with a 'customer comes first' attitude.
• Develop positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.
• Execute store operations during scheduled shifts.
• Organise opening and closing duties as assigned.
• Follow operational policies and procedures, including cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintain regular and consistent attendance and punctuality.
• Provide quality beverages, whole bean, and food products consistently by adhering to all recipe and presentation standards.
• Follow health, safety, and sanitation guidelines for all products.

Ideally, you will have experience in a similar quality coffee brand and role.

Benefits:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support your career development.
• High Street Discounts on a range of shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical, and more available from £5 per month.
• Referral schemes that pay up to £1500 for successful job referrals.
• A decent uniform provided.
• Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, Mental Health Awareness week, and more.
• Wagestream for instant access to your pay as it’s earned.
• Complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
• Employee Assistance Programme – free, confidential advice available 24/7.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy.
• We recycle a minimum of 70% of the waste from our hotels.
• We have moved to a chemical-free cleaning system in our bedrooms and public areas.
• Volunteer to work for sustainable charities 2 days per year on full pay.

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.