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- Tasks: Be the welcoming face of our hotel and manage guest queries with charm.
- Company: Join the vibrant team at Hotel du Vin in Edinburgh.
- Benefits: Enjoy discounted stays, dining perks, and a fully funded apprenticeship programme.
- Why this job: Make a real impact on guests' experiences while building your career.
- Qualifications: A passion for hospitality and excellent communication skills.
- Other info: Opportunities for internal advancement and a supportive work culture.
The predicted salary is between 10 - 15 £ per hour.
Receptionist £12.50 per hour / 24 hrs weekly. Permanent contract. Location: Edinburgh. Reception monthly monetary incentive scheme in place, with uncapped opportunity to earn on top of hourly rate.
We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, enjoy perks and benefits, learn something new and build a career with Hotel Du Vin.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests’ experience with Hotel du Vin the best it can be whilst managing queries of all shapes and sizes. As a Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.
There is a strong culture of development and progression, with encouragement for internal advancement. We actively encourage internal development and progression and Malmaison is targeting 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed probation.
Responsibilities
- Be the face of the hotel and greet guests with a warm, welcoming demeanor.
- Answer queries and manage guest needs across a range of situations to exceed expectations.
- Set a positive tone for each guest visit and ensure high standards are maintained throughout the stay.
- Support smooth front-of-house operations and contribute to a memorable guest experience.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes to support career development.
- High Street Discounts on a range of shops, experiences, holidays and more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans including dental, optical and medical cover from £5 per month.
- Referral schemes up to £1500 for successful referrals.
- Uniform provided that is practical and comfortable.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week and more.
- Wagestream for instant access to pay as earned (track wages in real time, access up to 50% of earned money).
- Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
- Employee support through an Employee Assistance Programme – free, confidential advice 24/7 for you and your family.
Sustainability & Community
- 100% of electricity generated from renewable energy, with most from UK wind farms.
- Recycling target to recycle a minimum of 70% of hotel waste.
- Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly system in kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay.
How to apply
Interested? Click Apply Now.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Receptionist employer: Malmaison Hotel Du Vin Holdings Limited
Contact Detail:
Malmaison Hotel Du Vin Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hotel du Vin. Familiarise yourself with their values, services, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your warm welcome! As a receptionist, you'll be the first face guests see. Practising how you greet people can make a huge difference. Try out different friendly phrases and body language in front of a mirror or with friends to nail that perfect first impression.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've handled tricky situations or gone above and beyond for someone. This will demonstrate your ability to manage guest queries and ensure a memorable experience, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that 'Apply Now' button and let us know why you’d be a great fit for the team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: As a receptionist, your charm and energy are key! Let your personality shine through in your application. We want to see how you can bring that warm, welcoming vibe to our team.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight any previous experience in hospitality or customer service, and show us how you can exceed guest expectations at Hotel du Vin.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Malmaison Hotel Du Vin Holdings Limited
✨Show Your Hospitality Charm
As a receptionist, your personality is key! Make sure to showcase your friendly and welcoming demeanour during the interview. Practice greeting your interviewer as if they were a guest at the hotel, and let your natural charm shine through.
✨Know the Company Inside Out
Do your homework on Hotel du Vin! Familiarise yourself with their values, services, and what sets them apart in the hospitality industry. This will not only impress your interviewer but also help you align your answers with the company’s ethos.
✨Prepare for Scenario Questions
Expect questions about how you would handle various guest situations. Think of examples from your past experiences where you exceeded expectations or resolved issues effectively. This will demonstrate your problem-solving skills and commitment to guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for development, or specifics about the apprenticeship scheme. This shows your enthusiasm for the role and your desire to grow within the company.
