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For Companies At a Glance
- Tasks: Manage hotel operations overnight and ensure guest satisfaction.
- Company: Join the vibrant Malmaison team in Birmingham.
- Benefits: Competitive pay, discounts on stays, and wellness-focused culture.
- Why this job: Perfect for night owls wanting to make a difference in hospitality.
- Qualifications: Night shift experience preferred; great communication skills essential.
- Other info: Opportunities for career growth with fully funded apprenticeships.
Overview
Night Porter, Malmaison. Rate of Pay 12.65. Type of contract: Non-supervisory. Location: Birmingham, England.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained.
Responsibilities
- Oversee the hotel\’s operations during night hours and manage the Food & Beverage Department when on duty.
- Welcome guests in a friendly and helpful manner; ensure public areas are clean and spaces for meetings and events are prepared for the next day.
- Assist guests with luggage, handle inquiries, and carry out nightly Health & Safety audits.
- Be organized and an excellent communicator.
Qualifications
- Experience of working in a similar role is beneficial.
- Experience of night shift work is essential.
- Availability to work a range of shifts and days; flexibility discussed at interview.
Offer and Career Development
- We offer nationally recognized Apprenticeships alongside brand training, with opportunities to progress to Night Management roles.
- Competitive rates of pay and a range of employee benefits listed below.
Benefits and Perks
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £40 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes to support career development.
- High Street Discounts on a range of shops, experiences, holidays and more.
- Cycle to work scheme – save up to 40% on bikes.
- Healthcare Cash Plans for dental, optical, medical and more from £5 per month.
- Referral schemes that pay up to £1500 for successful referrals.
- A decent uniform and a wellness-focused work culture.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, National Popcorn Day and Mental Health Awareness week.
- Wagestream for instant access to pay as it’s earned and wage tracking with real-time advances up to 50%.
- Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
- Supportive culture through The Burnt Chef Project and dedicated Mental Health First Aiders (MHFA) in each property.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Sustainability Goals
- 100% of electricity generated from renewable energy.
- Recycle a minimum of 70% of hotel waste; championed by our Sustainability Council.
- Move to a chemical-free cleaning system in bedrooms and public areas, with an enzyme-based eco-friendly system for kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay.
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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Night Porter, Malmaison employer: Malmaison Hotel Du Vin Holdings Limited
Contact Detail:
Malmaison Hotel Du Vin Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter, Malmaison
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who might have connections in the hospitality industry. You never know who might have a lead on that Night Porter role at Malmaison!
✨Tip Number 2
Be ready for that interview! Brush up on your communication skills and be prepared to discuss your experience with night shifts and guest services. Show them you’re the perfect fit for keeping things running smoothly after dark.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Whether it’s managing guest expectations or preparing meeting spaces, make sure you highlight how you can keep everything in tip-top shape during the night.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Malmaison right there, making it super easy for us to connect.
We think you need these skills to ace Night Porter, Malmaison
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Night Porter, you'll be welcoming guests, so show us how approachable you can be!
Tailor Your Experience: Make sure to highlight any relevant experience you have in similar roles or night shifts. We’re looking for someone who can manage guest expectations and maintain our brand standards, so connect your past experiences to what we do at Malmaison.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Malmaison. We can’t wait to hear from you!
How to prepare for a job interview at Malmaison Hotel Du Vin Holdings Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does at Malmaison. Familiarise yourself with the responsibilities like managing guest expectations and overseeing hotel operations during the night. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Porter, you'll need to be an excellent communicator. During the interview, highlight your experience in handling guest inquiries and assisting with luggage. Use examples from past roles to demonstrate how you've effectively communicated in challenging situations.
✨Emphasise Flexibility and Availability
Since the role requires working various shifts, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the hotel. This can set you apart from other candidates who may not be as open to different working hours.
✨Prepare Questions About Career Development
Malmaison offers opportunities for career progression, so come prepared with questions about their apprenticeship programmes and potential paths to Night Management roles. This shows that you're thinking long-term and are eager to grow within the company.