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- Tasks: Create memorable experiences for guests and manage day-to-day reception duties.
- Company: Frasers Hospitality, a global leader in serviced apartments and hotel residences.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Experience in a similar role and a love for customer service.
- Other info: Flexible hours and a chance to develop leadership skills in a dynamic environment.
The predicted salary is between 22000 - 29000 £ per year.
RECEPTIONIST, Fraser Hospitality
£NMW which increases from 1st April 2026
PART TIME – 16 Hours
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.
What you will be doing as a Receptionist;
Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Glasgow! As Receptionist, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service, ensuring that our guests leave with a smile on their face. You will be involved with all day-to-day reception duties and will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.
You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.
What we’re looking for:
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
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Receptionist, Frasers Hospitality employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Frasers Hospitality
✨Tip Number 1
Get to know the company culture! Before your interview, check out Frasers Hospitality's values and mission. This way, you can show how your own values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for guests, think of examples from your past where you’ve gone above and beyond for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional when you arrive for your interview. It shows you care about the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist, Frasers Hospitality
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and hospitality. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight your relevant experience in similar roles. We’re looking for proven skills, so connect your past jobs to what we do at Frasers Hospitality. Show us how your background makes you a perfect fit for our team!
Attention to Detail is Key: As a Receptionist, attention to detail is crucial. Double-check your application for any typos or errors before hitting send. A polished application reflects your commitment to excellence, which is exactly what we value at Frasers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at Malmaison Belfast
✨Know the Company
Before your interview, take some time to research Frasers Hospitality. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Highlighting these moments will demonstrate your passion for creating memorable experiences.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and handling guest queries. Practising your responses will help you feel more confident during the interview. Remember, it’s not just about what you say, but how you convey your enthusiasm for the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Plus, it’ll boost your confidence!