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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have an unforgettable experience.
- Company: Join Malmaison, a vibrant hotel brand known for its unique style and exceptional service.
- Benefits: Enjoy up to £13.50 per hour, free parking, and exciting perks like an apprenticeship scheme.
- Why this job: Make guests smile daily while developing your career in a fun, supportive environment.
- Qualifications: A passion for hospitality and a natural charm are essential; no prior experience required.
- Other info: Opportunities for internal progression and personal development await you at Malmaison.
Overview
Receptionist – £12.50 per hour / 24 hrs weekly – Permanent Contract – Edinburgh – Hotel du Vin.
Responsibilities
- Be the face of the hotel, greet guests, set the tone for their visit and ensure everything is above and beyond before they leave.
- Handle all reception queries, manage bookings and inquiries of all shapes and sizes.
- Work closely with the front‑desk team to maintain high standards of service and hospitality charm.
Qualifications
- A natural hospitality charm and a passion for service.
- High standards and a love for people, making guests smile every day.
- Experience in a front‑desk or reception role is desirable.
Benefits
• Reception Monthly Monetary Incentive Scheme in place, with uncapped opportunity to earn on top of hourly rate.
• Opportunity for internal development and progression – an apprenticeship scheme after probationary period.
• Work with a brand you can be proud of – Hotel du Vin is a leading name in hospitality.
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Receptionist employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Malmaison's brand and values. Understanding their unique approach to hospitality will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, showcasing your ability to handle various guest interactions will make you stand out as a candidate.
✨Tip Number 3
Network with current or former employees of Malmaison. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your passion for hospitality during the interview. Share specific examples of how you've gone above and beyond for customers in the past to illustrate your commitment to delivering exceptional service.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Malmaison is looking for in a receptionist. Highlight key skills such as hospitality charm and passion for service in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer service or hospitality. Use specific examples that demonstrate your ability to create memorable guest experiences and handle queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Malmaison and how you can contribute to their goal of providing exceptional service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Malmaison Belfast
✨Show Your Hospitality Charm
As a receptionist, your personality is key. Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations or guest complaints in the past. This will show that you can think on your feet and provide excellent service, even under pressure.
✨Research Malmaison's Values
Familiarise yourself with Malmaison's brand and values. Understanding their commitment to creating memorable experiences will help you align your answers with what they are looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also gives you a chance to assess if Malmaison is the right fit for you.
