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- Tasks: Lead the reception team and ensure guests have an unforgettable experience.
- Company: Join Hotel Du Vin, a vibrant brand known for exceptional hospitality.
- Benefits: Enjoy perks like discounted stays, high street discounts, and wellness initiatives.
- Why this job: Be the face of our hotel, delivering top-notch service in a fun environment.
- Qualifications: A passion for hospitality and a friendly attitude are essential.
- Other info: Opportunities for career progression and apprenticeships available after probation.
Reception Supervisor, Hotel Du Vin
Rate of Pay / Hours: £12.45 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per WeekType of Contract: PermanentLocation: Cheltenham
We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin.
You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.
As Reception Supervisor you and the reception team are the first and last people our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.
High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?
At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.
We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeshipprogrammes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work withWagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offercomplimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast
- We are a proud sponsor ofThe Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme– free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin arean equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Reception Supervisor employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with Hotel du Vin's values and mission. Understanding their commitment to exceptional service and guest experience will help you align your responses during the interview, showcasing your passion for hospitality.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to lead a team and handle guest queries effectively. Highlighting specific situations where you went above and beyond will make you stand out as a candidate.
✨Tip Number 3
Showcase your enthusiasm for the role by researching recent news or developments related to Hotel du Vin. Mentioning these in your conversation can demonstrate your genuine interest in the company and its culture.
✨Tip Number 4
Network with current or former employees of Hotel du Vin if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any supervisory roles or leadership skills, as these are crucial for the Reception Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific examples of how you've gone above and beyond in previous roles.
Highlight Soft Skills: In your application, focus on soft skills such as communication, problem-solving, and teamwork. These are essential for a role that involves interacting with guests and leading a team.
Show Enthusiasm for the Company: Research Hotel Du Vin and mention what excites you about working there. Discuss their commitment to employee development and sustainability, and how you align with their values.
How to prepare for a job interview at Malmaison Belfast
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you went above and beyond to make a guest's experience memorable, as this aligns perfectly with what Hotel Du Vin values.
✨Demonstrate Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight any supervisory roles you've held and how you handled challenges effectively.
✨Know the Company Culture
Familiarise yourself with Hotel Du Vin's ethos and values. Understanding their commitment to sustainability and employee development will show that you're not just looking for a job, but a place where you can grow and contribute positively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various guest scenarios. Think about common issues that arise in hotel reception and prepare thoughtful responses that showcase your problem-solving skills and ability to maintain high standards of service.
