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- Tasks: Manage hotel operations overnight, ensuring guest satisfaction and cleanliness.
- Company: Join a vibrant hotel in Liverpool known for exceptional service and guest experiences.
- Benefits: Earn up to £13 per hour with flexible shifts and career training opportunities.
- Why this job: Be part of a dynamic team that values your contribution and offers growth potential.
- Qualifications: Experience in a similar role is beneficial; night shift experience is essential.
- Other info: Opportunities for progression to supervisory roles available.
Night Porter, Hotel du Vin
Rate of Pay / Hours : £12.50 per hour + service charge + comp Meals on duty
Type of Contract Part : Full Time Nights
Location :
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.
As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate – you will be cleaning public areas and preparing meeting and event spaces ready for the next day. You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\’ll help you be \’The Difference\’ between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
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Night Porter employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and its services before applying. Knowing the ins and outs of the establishment will help you stand out during interviews, as you can demonstrate your understanding of what it takes to maintain high standards.
✨Tip Number 2
Highlight any previous experience in hospitality or night shifts when networking. Connect with current or former employees on platforms like LinkedIn to gain insights about the role and the company culture, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've had to manage guest expectations or handle emergencies. Being able to share specific examples will show your capability and readiness for the Night Porter role.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied shifts. Since the role requires working evenings and weekends, expressing your adaptability can make you a more attractive candidate to the hiring team.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Night Porter. Highlight your relevant experience in customer service, cleaning, and health and safety audits in your application.
Tailor Your CV: Make sure your CV reflects your experience in similar roles, especially any night shift work. Emphasise your communication skills and ability to manage guest expectations effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention why you are a good fit for the Night Porter position and how you can contribute to maintaining high standards.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Malmaison Belfast
✨Show Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for guests arriving at the hotel. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've gone above and beyond to assist guests in previous roles.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities, especially when managing the Food & Beverage Department and preparing meeting spaces. Be ready to discuss how you prioritise tasks and manage your time effectively, particularly during busy periods.
✨Emphasise Your Communication Skills
Effective communication is key in this position. Prepare to talk about how you handle guest inquiries and resolve issues. You might want to provide examples of how you've communicated with team members or guests to ensure smooth operations.
✨Be Ready to Discuss Flexibility
Since the role involves working various shifts, it's important to express your willingness to be flexible. Discuss your availability and any previous experience working night shifts, as this will show that you're prepared for the demands of the job.
