At a Glance
- Tasks: Manage hotel operations overnight and ensure guest satisfaction.
- Company: Hotel du Vin, a vibrant and welcoming hospitality brand.
- Benefits: Flexible shifts, competitive pay, and career training opportunities.
- Why this job: Join a dynamic team and make a difference in guest experiences.
- Qualifications: Night shift experience and strong communication skills preferred.
- Other info: Opportunities for career progression to supervisory roles.
Night Porter
Rate of pay / Hours: £12.75 per hour plus TRONC (service charge) Contract Type: 30 hours / permanent position Location: Hotel du Vin Cheltenham
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.
The Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate – you will be cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\’ll help you be \’The Difference\’ between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
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Night Porter employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend local events, or even pop into the hotel for a casual visit. You never know who might have a lead on a Night Porter position!
✨Tip Number 2
Show off your personality! When you get that interview, let your friendly and helpful nature shine through. Remember, they want someone who can welcome guests and keep the vibe positive during those night shifts.
✨Tip Number 3
Be prepared to discuss your experience with night shifts. Share specific examples of how you've handled responsibilities during those hours, especially in hospitality settings. It’ll show you’re ready for the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Night Porter
How to prepare for a job interview at Malmaison Belfast
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Porter. Familiarise yourself with the hotel’s brand standards and think about how you can contribute to maintaining them during your night shifts.
✨Showcase Your Communication Skills
As a Night Porter, you'll need to be an excellent communicator. Prepare examples of how you've effectively communicated with guests or team members in previous roles. This will demonstrate your ability to manage guest expectations and handle enquiries smoothly.
✨Highlight Your Organisational Skills
Being organised is key for this role. Think of specific instances where you’ve successfully managed multiple tasks at once, especially during night shifts. Share these examples to show that you can keep public areas immaculate and prepare for the next day efficiently.
✨Prepare for Health and Safety Questions
Since you'll be carrying out nightly Health and Safety audits, brush up on relevant protocols and regulations. Be ready to discuss how you would ensure safety standards are met and how you’ve handled similar responsibilities in past positions.