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- Tasks: Lead the front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Malmaison, a vibrant hotel brand known for its unique style and top-notch service.
- Benefits: Enjoy a competitive salary, generous perks, training opportunities, and career progression.
- Why this job: Be the face of our hotel, creating unforgettable memories for guests in a fun environment.
- Qualifications: High standards, passion for hospitality, and experience in customer service are essential.
- Other info: This role offers a pathway to senior management positions within the company.
The predicted salary is between 30000 - 52500 £ per year.
Rate of Pay / Hours: £37,500 Per Annum plus Generous Company Benefits, Training & Development / 45 Hours per Week
Type of Contract: Permanent
Location: London
Be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn something new, and make a career for life with Malmaison. Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink, and a brand you will be proud of? We love Food, Wine, and Cocktails - almost as much as you do!
As Front Office Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure that everything has gone above and beyond before they leave. You will be managing the Reception and Nights teams, ensuring all internal audits and checks are completed while exceeding guest expectations from pre-check-in to departure. We create memories that guests will never forget.
This could be your next step into a Senior HOD position within Malmaison – we actively encourage internal development and progression. Onwards and Upwards.
Front Office Manager, Malmaison, employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager, Malmaison,
✨Tip Number 1
Familiarise yourself with Malmaison's unique brand and values. Understanding their approach to hospitality will help you align your interview responses with what they are looking for in a Front Office Manager.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your ability to deliver the 'celebrity service' that Malmaison prides itself on.
✨Tip Number 3
Network with current or former employees of Malmaison if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics at Malmaison. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Front Office Manager, Malmaison,
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous roles where you have delivered exceptional customer service or managed a team, as these are key aspects of the Front Office Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Malmaison's brand values. Mention specific examples of how you've exceeded guest expectations in the past and how you can bring that same energy to their team.
Highlight Your Leadership Skills: In your application, be sure to discuss your leadership style and how you motivate and manage teams. Provide examples of how you've successfully led a team in a fast-paced environment, as this is crucial for the Front Office Manager role.
Showcase Your Knowledge of the Industry: Demonstrate your understanding of current trends in the hospitality industry, particularly in front office operations. Mention any relevant training or certifications you have that would benefit the role, showing that you're committed to continuous learning and development.
How to prepare for a job interview at Malmaison Belfast
✨Show Your Passion for Hospitality
Make sure to express your love for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in high-pressure situations.
✨Know the Brand Inside Out
Research Malmaison thoroughly before your interview. Understand their values, the type of service they offer, and what sets them apart from other hotels. This knowledge will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult guests or managing a busy check-in period. Think through your responses in advance to demonstrate your problem-solving skills and ability to maintain high standards.
