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- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: A top hospitality group known for exceptional service in Edinburgh.
- Benefits: Opportunities for career growth, competitive pay, and a vibrant work environment.
- Why this job: Join a passionate team dedicated to making every guest's stay memorable.
- Qualifications: Experience in hospitality, strong attention to detail, and a love for customer service.
- Other info: Promotes from within and values enthusiastic team players.
The predicted salary is between 36000 - 60000 £ per year.
A leading hospitality group is seeking a Guest Relations Manager in Edinburgh to ensure exceptional guest experiences. The role entails leading the Front Office team, maintaining high service standards, and fostering communication between staff and management. Ideal candidates will have proven experience, excellent attention to detail, and a passion for customer service.
Responsibilities include:
- Maintaining service levels
- Exploring sales opportunities
- Providing leadership
The company is committed to promoting from within and values enthusiastic team players who aim to create memorable guest experiences.
Guest Experience Lead — Front Office & Service in Edinburgh employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead — Front Office & Service in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Experience Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for customer service shine through. Share stories about how you've created memorable experiences for guests in the past – it’ll make you stand out from the crowd.
✨Tip Number 3
Research the company culture! Before your interview, dive into the hospitality group's values and mission. This way, you can tailor your responses to show how you align with their commitment to exceptional guest experiences and teamwork.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our team and contributing to those unforgettable guest experiences.
We think you need these skills to ace Guest Experience Lead — Front Office & Service in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
Highlight Your Leadership Skills: As a Guest Experience Lead, you'll be guiding a team. Make sure to emphasise any leadership experience you have. Talk about how you've motivated teams or improved service standards in the past.
Pay Attention to Detail: Attention to detail is key in hospitality. In your application, mention instances where your keen eye for detail has made a difference, whether it’s in service delivery or team management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Malmaison Belfast
✨Know Your Guest Experience
Before the interview, brush up on the latest trends in guest experience within the hospitality industry. Be ready to discuss how you can enhance guest satisfaction and share specific examples from your past roles that demonstrate your commitment to exceptional service.
✨Showcase Your Leadership Skills
As a Guest Experience Lead, you'll need to inspire your team. Prepare to talk about your leadership style and provide examples of how you've successfully led a team in the past. Highlight any training or mentoring experiences that showcase your ability to develop others.
✨Emphasise Attention to Detail
Attention to detail is crucial in hospitality. During the interview, mention specific instances where your keen eye for detail made a difference in guest experiences. This could be anything from personalising a guest's stay to ensuring that service standards were consistently met.
✨Be Enthusiastic and Personable
The company values enthusiastic team players, so let your passion for customer service shine through. Practice your communication skills and be prepared to engage with the interviewers. A warm smile and genuine interest in creating memorable experiences can go a long way!
