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For Companies At a Glance
- Tasks: Welcome guests, assist with luggage, and park cars while providing top-notch customer service.
- Company: Join Malmaison, a stylish hotel known for its unique charm and exceptional hospitality.
- Benefits: Enjoy a competitive pay rate, generous benefits, and opportunities for training and development.
- Why this job: Be the first impression for guests and create memorable experiences in a vibrant hotel environment.
- Qualifications: A full clean driving license is required; local knowledge is a plus but not essential.
- Other info: Potential for career progression into front office roles for motivated individuals.
The predicted salary is between 26000 - 31200 £ per year.
Concierge, Malmaison
Rate of Pay / Hours: £12.50 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per Week
Type of Contract: Permanent
Location: Oxford
Being a Concierge combines customer service & front of house with driver & valeting duties.
You are our first impression…
Welcoming our guests as they arrive outside the property, assisting them with their luggage and taking responsibility parking their cars is just the start. You will have just as much interaction with our guests as any other team member, if not more than any other team member. You will be setting the tone for our guests stay at Malmaison and as a result must be passionate about hospitality and delivering amazing service to our guests with a big smile.
Working as part of the front of house team you will be able to assist on check in and check out and room guests as they start their stay.
Local knowledge is an advantage as directions to the nearest attractions will be regularly asked as will questions about the history of the Hotel – don\’t worry we can help you learn all about Oxford, the unique features in the property and the attractions in the area. Booking tickets or recommending places to eat – no guest needs to worry as you will be on hand to assist!
A full clean driving license is required for this role
Progression into a front office position is available for the right candidate
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Concierge employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area, especially popular attractions and dining options in Oxford. This knowledge will not only help you answer guests' questions confidently but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or working in retail, honing your ability to interact positively with guests will set you apart during the interview process.
✨Tip Number 3
Showcase your enthusiasm for hospitality by researching Malmaison's values and culture. Understanding what makes our brand unique will allow you to align your answers with our expectations during any discussions.
✨Tip Number 4
Prepare to discuss your driving experience and how it relates to the role. Since a full clean driving license is required, being able to share relevant experiences will highlight your suitability for the Concierge position.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests or handled front-of-house duties.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality. Mention specific examples of how you've provided excellent service in the past and why you're excited about the Concierge role at Malmaison.
Showcase Local Knowledge: If you have knowledge about Oxford and its attractions, mention this in your application. It shows your enthusiasm for the role and your ability to assist guests with local recommendations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a concierge role.
How to prepare for a job interview at Malmaison Belfast
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences where you went above and beyond to provide excellent service, as this will demonstrate your commitment to creating memorable guest experiences.
✨Demonstrate Local Knowledge
Familiarise yourself with Oxford's attractions, restaurants, and history before the interview. Being able to discuss local hotspots or recommend places to visit will show that you are proactive and genuinely interested in enhancing guests' stays.
✨Highlight Your Customer Service Skills
Prepare examples of how you've successfully handled difficult situations or provided exceptional customer service in the past. This is crucial for a role that involves direct interaction with guests, so showcasing your problem-solving abilities will be beneficial.
✨Practice Your Driving Skills
Since a full clean driving licence is required, be ready to discuss your driving experience. If possible, mention any relevant driving roles you've had or how you ensure safety and professionalism while driving, as this is an important aspect of the concierge position.
