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- Tasks: Deliver exceptional customer service and ensure guest satisfaction through reservations.
- Company: Global hospitality leader based in London with a focus on guest experience.
- Benefits: Opportunities for growth, collaborative team environment, and professional development.
- Why this job: Create memorable experiences for guests while developing your career in hospitality.
- Qualifications: Proven background in reservations and strong attention to detail.
- Other info: Join a dynamic team and make a real impact in the hospitality industry.
The predicted salary is between 30000 - 42000 £ per year.
A global hospitality leader in London is seeking a Reservations Agent to join their UK Head Office. This role involves delivering exceptional customer service and ensuring guest satisfaction.
The ideal candidate will have a proven background in reservations, strong attention to detail, and a passion for creating memorable experiences. This position offers opportunities for growth and development within a collaborative team environment.
Reservations Specialist: Guest Experience & Upsell in City of London employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist: Guest Experience & Upsell in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest experience and upselling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for creating memorable experiences during interviews. Share specific examples from your past roles where you went above and beyond for guests – this will highlight your dedication and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reservations Specialist: Guest Experience & Upsell in City of London
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating memorable experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
Highlight Your Attention to Detail: As a Reservations Specialist, attention to detail is key. Make sure to mention any relevant experience that showcases your ability to manage bookings accurately and efficiently. We love candidates who can spot the little things!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Use keywords from the job description to show us you understand what we’re looking for in a Reservations Agent.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Malmaison Belfast
✨Know the Company Inside Out
Before your interview, take some time to research the hospitality leader you're applying to. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reservations Specialist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to create memorable experiences, which is crucial for the role.
✨Highlight Attention to Detail
In this role, attention to detail is vital. Be ready to discuss how you've managed complex reservations or handled multiple tasks without missing a beat. You might even want to bring up specific tools or systems you've used that helped you stay organised and efficient.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, or how they measure guest satisfaction. This shows that you’re not just interested in the job, but also in contributing positively to the company culture.
