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- Tasks: Oversee hotel operations overnight and manage guest expectations.
- Company: Prominent hotel chain in Cheltenham with a focus on guest care.
- Benefits: Flexible shifts, career training, and progression opportunities.
- Why this job: Join a dynamic team and enhance your hospitality skills while making guests feel at home.
- Qualifications: Excellent communication skills and experience in a similar role preferred.
- Other info: Supportive environment with opportunities for growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
A prominent hotel chain in Cheltenham is looking for a Night Porter to oversee hotel operations overnight. The role requires managing guest expectations and maintaining the hotel's standards, including responsibilities in the Food & Beverage Department and cleaning public areas.
Ideal candidates will have excellent communication skills and experience in a similar role is preferred. Flexible shift patterns will be discussed at the interview, supporting career training and progression opportunities.
Night Operations Lead - Hotel & Guest Care in Cheltenham employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Operations Lead - Hotel & Guest Care in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, especially those who work at the chain you're eyeing. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! When you get that interview, be ready to share specific examples of how you've managed guest expectations or handled tricky situations in previous roles. It’s all about proving you can keep the hotel running smoothly overnight.
✨Tip Number 3
Be flexible and open-minded! Since the role involves various responsibilities, let them know you're up for anything, whether it's helping in Food & Beverage or keeping public areas spotless. It shows you're a team player!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Night Operations Lead - Hotel & Guest Care in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations and guest care. We want to see how your skills match the Night Operations Lead role, so don’t be shy about showcasing your previous roles in similar environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in hospitality and how you can contribute to our hotel’s success. We love seeing personality, so let your enthusiasm come through!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Night Operations Lead position. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Malmaison Belfast
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Understand their values, services, and what sets them apart in the industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Operations Lead, you'll need to manage guest expectations effectively. Prepare examples from your past experiences where you've successfully handled guest inquiries or resolved issues. This will demonstrate your ability to communicate clearly and maintain high standards.
✨Flexibility is Key
Since the role involves flexible shift patterns, be ready to discuss your availability openly. Highlight your willingness to adapt to different schedules and how this flexibility can benefit both you and the hotel. It shows you're committed to making the role work.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, and career progression opportunities. This not only shows your interest but also helps you gauge if the hotel is the right fit for you.
