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For Companies At a Glance
- Tasks: Engage with customers, handle enquiries, and promote our amazing hotels.
- Company: Join a vibrant team at Malmaison and Hotel du Vin in Birmingham.
- Benefits: Competitive salary, generous bonuses, and fantastic company perks.
- Why this job: Make memorable experiences for guests while developing your sales skills.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 25800 - 25800 £ per year.
£25,800 Basic + £6000 OTE Plus Generous Company Benefits, Training & Development. This role is shift based working 5 days from 7. Some weekend work is to be expected.
We are looking for a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you’ll be working on behalf of the 37 Malmaison and Hotel du Vin properties we currently have across the UK. From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services. Making great experiences happen for our guests will be your top priority, doing whatever you can to ensure they get the top‑notch service they deserve, every time.
You will (ideally!) have:
- a background in a customer services role (6 months or more would be great)
- a natural enthusiasm for customer service
- lashings of confidence when speaking to customers on the phone
- great attention for detail and a passion for customer care
- a hunger to succeed and meet targets
- be able to find your way around a computer goes without saying, along with good listening skills as well
- you’ll need to be a quick thinker with plenty of initiative and good problem‑solving skills
Call Centre Sales Agent in Birmingham employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Sales Agent in Birmingham
✨Tip Number 1
Get to know the company! Research Malmaison and Hotel du Vin, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers all day, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any questions or concerns that come your way.
✨Tip Number 3
Show off your enthusiasm! When you’re on the phone, let your passion for customer service shine through. A positive attitude can make all the difference in creating great experiences for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Call Centre Sales Agent in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re genuinely excited about the role and ready to make a difference in our guests' experiences.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Call Centre Sales Agent role. Keep it engaging, personal, and focused on how you can contribute to our team and enhance our guests' experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Malmaison Belfast
✨Know the Company Inside Out
Before your interview, take some time to research the company and its properties. Familiarise yourself with Malmaison and Hotel du Vin, their services, and what makes them stand out. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or successfully resolved a tricky issue. This will demonstrate your enthusiasm for customer service and your ability to handle challenges.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding. It’s a great way to engage and show that you’re attentive.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might have to handle a customer enquiry or complaint. Practising these situations beforehand can help you think on your feet and showcase your problem-solving skills. Remember, it’s all about making great experiences happen for guests!
