Spa Manager

** We’re proud winners of the AA Small Hotel Group of the year 2024-25 and Best Employer at the 2025 Springboard Awards for Excellence **

Our Elan Spa at Mallory Court is a very special part of the hotel. Set within the grounds of our Warwickshire country house, it is the largest spa within Eden Hotel Collection – a beautiful, purpose-built spa set across two floors, where the emphasis is firmly on exceptional treatments, genuine care and a wonderfully personal guest experience.

What you’ll be doing?

As Spa Manager, you’ll take overall responsibility for the day-to-day operation and performance of Elan Spa, leading a team of around 20 across therapy, reception and pool operations, including a strong supervisory/management team.

We are a luxury spa rather than a volume-led operation, so success for us is about getting the balance right. You’ll understand the commercial drivers behind a successful spa while never losing sight of the detail, warmth and personal service that underpin our 5 Bubble spa experience.

You’ll be visible and present within the spa, setting standards and making sure every part of the guest journey feels considered – from the first enquiry and welcome at reception, through to treatments and the moment our guests leave us.

You’ll take ownership of the commercial performance of the spa, including revenue, diary management and therapist utilisation, memberships, retail, payroll, stock control, budgets and forecasting.

Just as important, you’ll create a great environment for our people. You’ll build on a culture where people support one another, take pride in what they do and genuinely work as one team.

What you’ll need?

• Previous spa management experience within a luxury hotel or high-quality spa environment.
• Strong commercial acumen, with a good understanding of revenue, therapist utilisation, payroll, memberships, retail, stock and cost control.
• Confidence with technology and data, using spa systems, membership data and reporting to understand performance and identify opportunities.
• Exceptional leadership skills, with the ability to engage and motivate a sizeable team, build a positive team culture and set clear expectations around both standards and behaviours.
• A passion for developing people, nurturing talent and creating opportunities for people to learn, progress and build their careers with us.
• A genuine understanding of luxury spa service, with the attention to detail and guest focus needed to maintain our 5 Bubble standards, alongside the flexibility to work regular weekends.

What’s in it for you?

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023, 2024 and 2025!) - which means you’re joining a team that values your happiness, growth, and success every step of the way.

• A competitive remuneration package:including salary, bonus opportunity and service charge.
• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comms:Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did” - because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople

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