At a Glance
- Tasks: Lead a talented team to deliver exceptional spa experiences and manage daily operations.
- Company: Join an award-winning luxury hotel group focused on employee wellbeing and growth.
- Benefits: Enjoy competitive pay, generous leave, wellness plans, and exclusive discounts.
- Other info: Be part of a culture that values collaboration, inclusivity, and sustainability.
- Why this job: Make a real impact in a supportive environment while nurturing talent and creating memorable guest experiences.
- Qualifications: Previous spa management experience and strong leadership skills required.
The predicted salary is between 38250 - 46750 £ per year.
Our Elan Spa at Mallory Court is a very special part of the hotel. Set within the grounds of our Warwickshire country house, it is the largest spa within Eden Hotel Collection – a beautiful, purpose-built spa set across two floors, where the emphasis is firmly on exceptional treatments, genuine care and a wonderfully personal guest experience.
As Spa Manager, you’ll take overall responsibility for the day-to-day operation and performance of Elan Spa, leading a team of around 20 across therapy, reception and pool operations, including a strong supervisory/management team. We are a luxury spa rather than a volume-led operation, so success for us is about getting the balance right. You’ll understand the commercial drivers behind a successful spa while never losing sight of the detail, warmth and personal service that underpin our 5 Bubble spa experience.
You’ll be visible and present within the spa, setting standards and making sure every part of the guest journey feels considered – from the first enquiry and welcome at reception, through to treatments and the moment our guests leave us. You’ll take ownership of the commercial performance of the spa, including revenue, diary management and therapist utilisation, memberships, retail, payroll, stock control, budgets and forecasting. Just as important, you’ll create a great environment for our people. You’ll build on a culture where people support one another, take pride in what they do and genuinely work as one team.
What you’ll need:
- Previous spa management experience within a luxury hotel or high-quality spa environment.
- Strong commercial acumen, with a good understanding of revenue, therapist utilisation, payroll, memberships, retail, stock and cost control.
- Confidence with technology and data, using spa systems, membership data and reporting to understand performance and identify opportunities.
- Exceptional leadership skills, with the ability to engage and motivate a sizeable team, build a positive team culture and set clear expectations around both standards and behaviours.
- A passion for developing people, nurturing talent and creating opportunities for people to learn, progress and build their careers with us.
- A genuine understanding of luxury spa service, with the attention to detail and guest focus needed to maintain our 5 Bubble standards, alongside the flexibility to work regular weekends.
What’s in it for you?
- A competitive remuneration package: including salary, bonus opportunity and service charge.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comms: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did” - because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Spa Manager employer: Mallory Court Hotel & Spa, Leamington Spa
Eden Hotel Collection is an award-winning employer that prioritises employee wellbeing, engagement, and recognition, making it an exceptional place to work as a Demi Chef de Partie. With generous time off, competitive benefits, and a culture of collaboration and care, you will have the opportunity to grow your culinary skills in a supportive environment while being part of a team that values your contributions and promotes inclusivity. Join us to be part of a values-led organisation that celebrates diversity and fosters personal and professional development.
Contact Details:
Mallory Court Hotel & Spa, Leamington Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mallory Court Hotel & Spa, Leamington Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mallory Court Hotel & Spa, Leamington Spa
Don't be shy about reaching out to Mallory Court Hotel & Spa, Leamington Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mallory Court Hotel & Spa, Leamington Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mallory Court Hotel & Spa, Leamington Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
