At a Glance
- Tasks: Welcome guests, book treatments, and create a relaxing spa experience.
- Company: Award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: Generous time off, monthly tips, discounts, and health plans.
- Other info: Opportunities for growth through apprenticeships and leadership programmes.
- Why this job: Join a supportive team and make a real impact on guest experiences.
- Qualifications: Natural people skills, tech-savvy, and flexible availability.
The predicted salary is between 22000 - 26000 £ per year.
As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience. You’ll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You’ll also support your manager to maximise revenue through proactive product sales and careful treatment diary management. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.
What you’ll need?
- To be well presented, confident and have natural people skills
- To be tech savvy with the ability to manage bookings within our 'prem spa' booking engine
- Ideally, you will have direct experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests
- The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long‑service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values‑led, award‑winning employer.
Spa Concierge: Welcome Guests, Book Treatments & Upsell employer: Mallory Court Hotel & Spa, Leamington Spa
Eden Hotel Collection is an award-winning employer that prioritises employee wellbeing, engagement, and recognition, making it a fantastic place to work in the hospitality sector. With generous time off, health and wellness plans, and a culture of collaboration and care, employees are supported in their personal and professional growth while enjoying exclusive perks and a welcoming environment. Join a team that values your voice and fosters inclusivity, ensuring a rewarding experience for all staff members.
Contact Details:
Mallory Court Hotel & Spa, Leamington Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge: Welcome Guests, Book Treatments & Upsell
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Spa Concierge, you'll be interacting with guests all day. Role-play with a friend or family member to get comfortable with welcoming guests and answering their questions. The more natural you are, the better!
✨Tip Number 3
Be ready to showcase your tech-savviness. Familiarise yourself with booking systems like 'prem spa' so you can confidently discuss how you'd manage bookings. If you can demonstrate your ability to handle tech, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to highlight your flexibility! Mention your willingness to work weekends and bank holidays, as this is crucial for the role. It shows you're committed and ready to jump in whenever needed, which is super appealing to employers.
We think you need these skills to ace Spa Concierge: Welcome Guests, Book Treatments & Upsell
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in hospitality or customer service that showcase your ability to make guests feel welcome and at ease.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer as an employer!
How to prepare for a job interview at Mallory Court Hotel & Spa, Leamington Spa
✨Know the Company Inside Out
Before your interview, take some time to research the Eden Hotel Collection. Familiarise yourself with their awards, values, and what makes them a top place to work in hospitality. This will not only impress your interviewers but also help you understand how you can contribute to their success.
✨Showcase Your People Skills
As a Spa Concierge, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you made someone feel welcome or resolved an issue effectively—these stories will highlight your natural people skills.
✨Be Tech-Savvy
Since you'll be managing bookings through the 'prem spa' booking engine, brush up on your tech skills. If you have experience with similar systems, mention it during the interview. If not, express your willingness to learn quickly and adapt to new technologies.
✨Demonstrate Flexibility and Team Spirit
The role requires working flexible hours, so be prepared to discuss your availability. Also, emphasise your ability to work collaboratively with the therapy team and other staff members. Share examples of how you've contributed to a positive team environment in previous roles.
