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For Companies At a Glance
- Tasks: Be the friendly face for guests, handling check-ins, calls, and room allocations.
- Company: Join the award-winning Eden Hotel Collection, known for exceptional hospitality.
- Benefits: Enjoy 31 days off, monthly tips, exclusive discounts, and wellbeing resources.
- Why this job: Experience a supportive culture where your voice matters and customer service shines.
- Qualifications: Warm personality, good communication skills, and a passion for helping others.
- Other info: Part-time role with flexible hours and a focus on inclusivity and sustainability.
WE ARE THE AA SMALL HOTEL GROUP OF THE YEAR (2024-2025)
What you’ll be doing?
As a Receptionist, you will be the first and last point of contact for our guests, ensuring excellent customer service from check-in to check-out. Your role involves working closely with other departments to enhance the guest experience, answering calls, allocating rooms, and preparing bills. Strong computer skills and personal skills are essential.
This is a part-time role, based on a 16-hour contract across 2 days.
What you’ll need to be a Receptionist?
- Genuine warmth and excellent people skills
- Attention to detail and IT proficiency
- Good communication skills in English, both written and spoken
- Ability to work in a fast-paced environment with a positive attitude
- Previous experience is preferred but not essential; passion for customer service is key
What’s in it for you?
Join Eden Hotel Collection and enjoy:
- Generous time off: 31 days, increasing with service
- Monthly tips and gratuities
- Exclusive discounts and perks at various retailers and services
- Access to wellbeing resources and health plans
- Sustainable commuting options
- Exclusive hotel perks and recognition programs
- Support for your wellbeing and development
- Family-friendly policies and daily essentials like free parking and meals
Our culture
We foster a collaborative and inclusive environment where your voice matters, supported by our values of Heart, Honesty, Spirit, and Team. We welcome diverse applicants and are committed to equity and sustainability.
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Hotel Receptionist - Part Time employer: Mallory Court Hotel & Spa, Leamington Spa
Contact Detail:
Mallory Court Hotel & Spa, Leamington Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Part Time
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing the ins and outs of what we offer will show your genuine interest and help you stand out as a candidate.
✨Tip Number 2
Practice your communication skills, especially in English. Since you'll be interacting with guests regularly, being articulate and friendly can make a significant difference in how you present yourself.
✨Tip Number 3
Demonstrate your customer service passion during the interview. Share examples from past experiences where you went above and beyond for a customer, even if they are not directly related to hospitality.
✨Tip Number 4
Be prepared to discuss how you handle fast-paced environments. Think of specific situations where you successfully managed multiple tasks or dealt with challenging scenarios, as this is crucial for a receptionist role.
We think you need these skills to ace Hotel Receptionist - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Hotel Receptionist. Emphasise your customer service experience, attention to detail, and any IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine warmth and passion for customer service. Mention why you want to work for Eden Hotel Collection and how you can contribute to their values of Heart, Honesty, Spirit, and Team.
Highlight Communication Skills: Since good communication skills are essential, provide examples in your application of how you've effectively communicated in previous roles, especially in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Mallory Court Hotel & Spa, Leamington Spa
✨Showcase Your People Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've provided excellent customer service in the past, highlighting your warmth and approachability.
✨Demonstrate Attention to Detail
Attention to detail is key in this role. Be prepared to discuss how you manage tasks like room allocations and billing accurately. You might even want to mention any systems or processes you've used to ensure precision in your previous roles.
✨Highlight Your IT Proficiency
Since strong computer skills are essential, be ready to talk about your experience with hotel management software or similar systems. If you have specific examples of how you've used technology to improve guest experiences, make sure to bring those up.
✨Emphasise Your Positive Attitude
Working in a fast-paced environment requires a positive mindset. Share instances where you've maintained a cheerful disposition under pressure, and express your enthusiasm for contributing to a collaborative team culture.
