Wholesale Account Manager, UK - Temporary in London

Company Description: (MALIN+GOETZ) is a fast-growing, founder-based gender-neutral beauty and lifestyle business based in New York City. We operate 20+ flagship apothecaries in NYC, LA, London and Hong Kong; along with an expanding presence online. Additionally, the brand is listed internationally with 600+ high-end accounts across five continents, including Space NK, Selfridges, Liberty, Nordstrom, Lane Crawford and Sephora; and amenity partners that include 5* hotels, spas and concept gyms. Our company champions three values: humanity, empathy + fight, and these values are embedded into everything we do. We foster employees to represent these values in all aspects of their work.

Position Overview: The Wholesale Account Manager serves as an integral part of the (MALIN+GOETZ) corporate team in London and directly contributes to the seamless flow of our direct-to-business operations. This role requires a dynamic, results-driven individual with exemplary writing, relationship-building, and organizational skills. The key responsibility of the role is to manage the day-to-day relationship with Space NK, Liberty, the Wholesale independents, and our amenities partners. Working daily with the Business Representatives in the field, and the UK Operations Manager, the Wholesale Account Manager drives the accounts to sales success, generating orders, managing the product assortment and merchandising, and offers exemplary customer service. Working with the Sell-Out Manager, the Wholesale Account Manager works effectively to drive sales through the implementation of campaigns and animations in-stores and online, as well as organises trade marketing initiatives to recruit new business and grow existing accounts. We are looking for temporary MAT leave cover with a start date of 19th January.

Position Requirements: Based in the London corporate office, the Wholesale Account Manager will play a pivotal part of this small team reporting to the General Manager. The Business Representatives and Department Store team report into this role. To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Account Management: Manages the day-to-day relationship with each Wholesale and Amenities client, responding to their needs and driving the business. Monitor sales performance and report on sell-in, campaign and SKU performance according to company protocols. Deliver the annual sales strategy by identifying strengths and weaknesses by account and formulating action plans with specific goals and timetables. Effectively planning the assortment and ranging to meet company product strategy and maximise space in-stores, ensuring positive sell-through performance. Liaising with the Education + Sales Manager to plan training sessions to ensure excellent product knowledge with all partners. Adhere to commercial terms and partnership protocols, and company procedures.
• Sell-In + Trade Marketing: Attend and prepare Sales Review Meeting content, working with the General Manager and the international marketing team. Supporting our partners with collateral, testers, samples to support the luxury sales experience in-stores. Work with sales and marketing teams to ensure the successful implementation of marketing campaigns is fulfilled on time and according to partners’ instructions. Identify sales and marketing opportunities and develop innovative recommendations to further advance the individual businesses profitably.
• Supply Chain: Working with the sales administration team to support them with issues arising from order processing, up to final shipment, submitting invoices to our partners, and then finally with our finance team on accounts receivable. Working with our partners to actively seek improvements and efficiencies in the supply chain. Work with finance team to resolve customers’ payment issues as they may arise. Assist with office functions as needed, including customer services inquiries and answering general telephone line.

Experience and Skills: Strong computer knowledge and skills, including proficiency in Excel and PowerPoint. Experience with ERP systems, EDI, and Customs documents preferred. Excellent written and verbal communication skills. Excellent organizational skills, detail-oriented, self-motivated, and the ability to multitask in a busy office environment.

Supervisory Responsibilities: Manages subordinate supervisors who supervise other employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. (MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.