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- Tasks: Provide exceptional guest care and manage reservations during day and night shifts.
- Company: A leading hospitality organisation in Newcastle upon Tyne.
- Benefits: Full-time entry-level position with opportunities for growth and development.
- Why this job: Join a dynamic team and enhance your customer service skills in a vibrant environment.
- Qualifications: Excellent communication skills and attention to detail are essential.
The predicted salary is between 24000 - 36000 £ per year.
A significant hospitality organization in Newcastle upon Tyne is seeking a Receptionist/Night Receptionist to provide exceptional guest care and ensure smooth operations during night and day shifts. The role involves handling guest requests, managing reservations, and conducting night audits while adhering to company protocols for security and financial accuracy.
Ideal candidates have excellent customer service skills and a keen attention to detail. This is a full-time entry-level position that requires effective communication and teamwork.
Hotel Receptionist & Night Auditor in Newcastle upon Tyne employer: Malhotra Group
Contact Detail:
Malhotra Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist & Night Auditor in Newcastle upon Tyne
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service and teamwork. We all know that being a Hotel Receptionist is about making guests feel welcome, so be ready to share examples of how you've done this in the past.
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, especially in hospitality! Show them you’re serious about the role by being punctual and looking the part.
✨Tip Number 4
After your interview, don’t forget to send a thank-you email. It’s a great way to reiterate your interest in the position and leave a positive impression. Plus, it shows you have good communication skills!
We think you need these skills to ace Hotel Receptionist & Night Auditor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond for guests in the past, so share specific examples that showcase your skills!
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a polished application that reflects your ability to manage reservations and conduct audits accurately.
Communicate Clearly: Effective communication is crucial in hospitality. Use clear and concise language in your application to demonstrate your ability to convey information effectively. We’re looking for candidates who can communicate well with both guests and team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Malhotra Group
✨Know Your Stuff
Familiarise yourself with the hospitality industry, especially the role of a Hotel Receptionist and Night Auditor. Understand common guest requests and how to handle them. This will show your enthusiasm and readiness to jump into the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will highlight your ability to connect with guests and ensure their satisfaction.
✨Attention to Detail is Key
Since the role involves managing reservations and conducting night audits, be ready to discuss how you pay attention to detail in your work. Bring up any relevant experiences where accuracy was crucial, and explain how you ensure everything runs smoothly.
✨Teamwork Makes the Dream Work
This position requires effective communication and teamwork. Be prepared to talk about how you’ve worked well in a team before. Share specific instances where collaboration led to success, as this will demonstrate your ability to fit into their team dynamic.
