Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional guest service and manage reception duties during day/night shifts.
- Company: Join a vibrant hotel team focused on guest satisfaction and teamwork.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
The predicted salary is between 1200 - 1800 £ per month.
Responsible To: Assistant Site Manager / Manager
Job Purpose: To deliver a consistently high level of guest service during day/night operations combining reception, night audit, security, porter, housekeeping support, and food & beverage duties, ensuring the hotel operates safely, efficiently, and to company standards throughout the night/day shift.
Main Duties and Responsibilities:
- Guest Service & Reception: Provide exceptional guest care at all times and ensure a professional, welcoming service. Assist with all guest requests and anticipate guest needs to enhance their stay. Deal with guest complaints and comments promptly and professionally, passing feedback to the Manager or Assistant Manager where required. Carry out reception and reservation duties including check-ins, check-outs, telephone enquiries, and general administration.
- Key Areas of Personal Responsibility and Accountability: Deliver exceptional service at all times, ensuring high levels of guest satisfaction in line with company standards. Handle guest feedback, comments, and complaints professionally, courteously, and in accordance with company policies and service standards. Perform all reception and reservation duties accurately and efficiently to the required company standard. Comply fully with company audit, financial, and accounting requirements, including night audit and cash handling procedures. Report any maintenance issues promptly and ensure they are followed up, particularly where guest comfort, health, and safety may be affected. Promote a helpful, professional, and positive image within the department and across the hotel at all times. Work cooperatively with colleagues in all departments, ensuring clear communication and effective teamwork. Ensure the security of cash, keys, and company property at all times. Actively support and participate in sales and marketing initiatives, including promotions and social media activity, where appropriate.
- Night Audit & Financial Control: Ensure all revenues are correctly posted and recorded. Complete the Night Audit to company standard and produce all required paperwork. Balance banking, cash, and cheques, reporting discrepancies to the Manager or Assistant Manager. Ensure the security of cash, keys, and company property at all times.
- Night Operations & Porter Duties: Service and set up function rooms according to function sheets. Ensure function rooms are kept clean and tidy at all times, including hoovering and dusting. Ensure cupboards are clean, tidy, and stocked with standard stationery. Prepare room service trays and deliver room service orders in a timely manner.
- Food & Beverage & Bar Support: Ensure food and beverage service areas are clean, tidy, and ready for service at all times. Ensure adequate stock levels including water fridges, milk, sugar bowls, salt and pepper cellars. Ensure menus are available on all tables. Record all bar purchases and stock movements in line with company procedures. Maximise sales opportunities and pass any sales leads to management. Report low stock levels to the Head Housekeeper, Assistant Manager, or Manager.
- Security, Health & Safety: Maintain full awareness of hotel security during the shift. Conduct at least two full floor walks per shift, ensuring corridors, floors, and external door areas are clear of trays, rubbish, and obstructions. Ensure fire exits are clear at all times. Report all maintenance issues and ensure they are followed up. Work in compliance with COSHH regulations, health and safety, fire safety, and all legal requirements.
- Standards, Appearance & Communication: Maintain high standards of cleanliness throughout the hotel during the shift. Ensure effective communication within the department and with other departments. Arrive on duty at the correct time. Maintain a clean, professional appearance and wear correct uniform and footwear at all times.
- Additional Duties: Carry out any reasonable additional duties within the scope of the role as requested by the Manager/Assistant Manager.
Receptionist/ Night Receptionist in Newcastle upon Tyne employer: Malhotra Group PLC
Contact Detail:
Malhotra Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/ Night Receptionist in Newcastle upon Tyne
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for providing exceptional guest service.
✨Tip Number 2
Practice your people skills! Role-play common scenarios like handling guest complaints or check-ins with friends. The more comfortable you are, the better you'll shine during interviews and demonstrate your ability to deliver a welcoming service.
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups related to the industry. Connecting with others can lead to job opportunities and insider tips on landing that perfect receptionist role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you're proactive and genuinely interested in working with us.
We think you need these skills to ace Receptionist/ Night Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Guest Service Skills: When you're writing your application, make sure to highlight any experience you have in guest service. We want to see how you've gone above and beyond to make someone's stay memorable. Use specific examples to show us your knack for anticipating needs and handling complaints like a pro!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Receptionist role. Remember, we’re looking for someone who can communicate effectively, so let that shine through in your writing!
Tailor Your Application: Make sure to tailor your application to the job description. Highlight relevant skills and experiences that match the responsibilities listed, like night audit duties or food and beverage support. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we stand for. We can’t wait to see your application!
How to prepare for a job interview at Malhotra Group PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Night Receptionist. Familiarise yourself with guest service expectations, night audit procedures, and how to handle complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to deliver high levels of guest satisfaction, which is crucial for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Practice responses to common situations, like dealing with an unhappy guest or managing multiple tasks during busy periods. This will help you think on your feet and show that you can maintain professionalism under pressure.
✨Dress the Part
First impressions matter, especially in a hospitality role. Dress smartly and professionally for your interview, reflecting the standards expected at the hotel. A polished appearance will convey your seriousness about the job and your understanding of the importance of maintaining a professional image.
