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For Companies At a Glance
- Tasks: Lead a team to maintain high cleaning standards and manage housekeeping operations.
- Company: Join the Grey Street Hotel, known for its commitment to excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in guest experiences while leading a dynamic team.
- Qualifications: Experience in housekeeping management and strong leadership skills.
- Other info: Opportunity to grow within a reputable hotel and enhance your hospitality career.
The predicted salary is between 30000 - 42000 £ per year.
Location: Grey Street Hotel
Main Job Purpose & Scope
- To ensure the hotel is cleaned and maintained to a high standard, meeting Company standards.
- To manage staffing levels, recruiting, training and developing the Housekeeping team.
- To ensure costs and stock levels are managed.
Key Areas of Personal Responsibility and Accountability
- To maintain high housekeeping and cleaning standards, including identifying decorative and maintenance needs throughout the site.
- Implement and maintain deep cleaning programmes.
- To ensure that housekeeping storage areas are well maintained and in good order.
- To manage laundry costs by controlling the usage of all hired linen and to liaise with the linen provider to ensure the product quality is high.
- To control the other costs within the department in relation to guest consumables, cleaning products and payroll.
- To ensure security of keys, stock and guest rooms at all times.
- To manage a lost property system.
- To recruit, train and develop the Housekeeping team.
- To provide cover as required for the servicing of bedrooms.
- To promote a helpful and professional image within the department, ensuring full co-operation is given to colleagues in other departments.
- To deliver exceptional service, handling guest feedback professionally and within Company standards.
Other Responsibilities/Deputising Requirements
- To support the rest of the management team in achieving the overall objectives and goals of the site in relation to sales, costs and teamwork.
- To work in a caring manner, showing regard for health and safety, fire safety and COSHH regulations.
- To ensure you arrive on duty at the correct time and that your personal appearance is well groomed.
- To ensure the correct uniform and shoes are worn, and that these are clean and well maintained.
- To undertake special duties or work outside the normal routine but within the overall scope of your position at the request of the Manager or Assistant Manager.
Measurement of Performance
- Successful undertaking of all duties and responsibilities.
- Maintaining high levels of accuracy of own work, and that of the team responsible for.
- Positive contribution towards Group Values.
- Achievement of key objectives/KPIs in line with negotiated targets.
Head Housekeeper in Newcastle upon Tyne employer: Malhotra Group PLC
Contact Detail:
Malhotra Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Head Housekeeper role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housekeeping standards and management practices. Be ready to discuss how you've successfully managed teams and maintained high cleaning standards in previous roles. Show us your passion for delivering exceptional service!
✨Tip Number 3
When you get an interview, don’t just talk about your experience—bring examples! Share specific instances where you’ve implemented deep cleaning programmes or managed costs effectively. This will help us see how you can contribute to our team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Grey Street Hotel. Let’s make it happen!
We think you need these skills to ace Head Housekeeper in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Cleanliness: When writing your application, let us know why you love keeping things spick and span! Share any experiences that highlight your commitment to high cleaning standards and how you’ve maintained them in previous roles.
Highlight Your Team Management Skills: We’re looking for someone who can lead a team effectively. Make sure to include examples of how you've recruited, trained, and developed staff in the past. This will show us you’re ready to take charge of our Housekeeping team!
Be Specific About Your Achievements: Don’t just say you managed costs or improved standards; give us the details! Mention specific achievements, like reducing laundry costs or implementing a successful deep cleaning programme. Numbers and results speak volumes!
Apply Through Our Website: We want to make this process as smooth as possible for you. So, head over to our website to submit your application. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Malhotra Group PLC
✨Know Your Standards
Familiarise yourself with the cleaning and maintenance standards expected in the hospitality industry. Be ready to discuss how you would implement these standards in your role as Head Housekeeper.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully recruited, trained, and developed a team in the past. Highlight your ability to manage staffing levels and maintain morale within the housekeeping team.
✨Cost Management Insights
Be prepared to talk about your experience with managing costs and stock levels. Discuss specific strategies you've used to control expenses related to cleaning products, guest consumables, and payroll.
✨Guest Feedback Handling
Think of instances where you've handled guest feedback effectively. Share how you turned negative experiences into positive outcomes, demonstrating your commitment to exceptional service.
