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For Companies At a Glance
- Tasks: Lead a team to ensure the hotel sparkles and meets high standards.
- Company: Join a vibrant hotel known for its exceptional service and teamwork.
- Benefits: Competitive pay, career development, and a supportive work environment.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Experience in housekeeping and strong team management skills.
- Other info: Dynamic role with opportunities for growth and collaboration across departments.
The predicted salary is between 36000 - 60000 £ per year.
Location: Grey Street Hotel
Main Job Purpose & Scope
To ensure the hotel is cleaned and maintained to a high standard, meeting Company standards. To manage staffing levels, recruiting, training and developing the Housekeeping team. To ensure costs and stock levels are managed.
Key Areas of Personal Responsibility and Accountability
- To maintain high housekeeping and cleaning standards, including identifying decorative and maintenance needs throughout the site.
- Implement and maintain deep cleaning programmes.
- To ensure that housekeeping storage areas are well maintained and in good order.
- To manage laundry costs by controlling the usage of all hired linen and to liaise with the linen provider to ensure the product quality is high.
- To control the other costs within the department in relation to guest consumables, cleaning products and payroll.
- To ensure security of keys, stock and guest rooms at all times.
- To manage a lost property system.
- To recruit, train and develop the Housekeeping team.
- To provide cover as required for the servicing of bedrooms.
- To promote a helpful and professional image within the department, ensuring full co-operation is given to colleagues in other departments.
- To deliver exceptional service, handling guest feedback professionally and within Company standards.
Other Responsibilities/Deputising Requirements
- To support the rest of the management team in achieving the overall objectives and goals of the site in relation to sales, costs and teamwork.
- To work in a caring manner, showing regard for health and safety, fire safety and COSHH regulations.
- To ensure you arrive on duty at the correct time and that your personal appearance is well groomed.
- To ensure the correct uniform and shoes are worn, and that these are clean and well maintained.
- To undertake special duties or work outside the normal routine but within the overall scope of your position at the request of the Manager or Assistant Manager.
Measurement of Performance
- Successful undertaking of all duties and responsibilities.
- Maintaining high levels of accuracy of own work, and that of the team responsible for.
- Positive contribution towards Group Values.
- Achievement of key objectives/KPIs in line with negotiated targets.
Locations
Head Housekeeper in Newcastle upon Tyne, North East employer: Malhotra Group PLC
Contact Detail:
Malhotra Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in Newcastle upon Tyne, North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Head Housekeeper roles. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you have experience managing housekeeping teams or implementing cleaning programmes, be ready to share specific examples during interviews. We want to hear how you’ve tackled challenges and improved standards in previous roles.
✨Tip Number 3
Prepare for the unexpected! Interviews can throw curveballs, so think about how you’d handle various scenarios, like managing costs or dealing with guest feedback. Practising these responses will help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Head Housekeeper in Newcastle upon Tyne, North East
Some tips for your application 🫡
Show Your Passion for Cleanliness: When writing your application, let us know why you love maintaining high standards of cleanliness. Share any experiences that highlight your attention to detail and commitment to creating a welcoming environment.
Highlight Your Team Management Skills: We want to see how you’ve successfully recruited, trained, and developed teams in the past. Include specific examples of how you've motivated your team to achieve exceptional results in housekeeping.
Be Specific About Your Experience: Don’t just list your previous roles; tell us about the responsibilities you had that relate to this position. Mention any experience with managing costs, stock levels, or implementing cleaning programmes that align with our needs.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Malhotra Group PLC
✨Know Your Standards
Familiarise yourself with the cleaning and maintenance standards expected in the hospitality industry. Be ready to discuss how you would implement these standards in your role as Head Housekeeper.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully recruited, trained, and developed a team in the past. Highlight your ability to manage staffing levels and maintain morale within the housekeeping team.
✨Cost Management Insights
Be prepared to talk about your experience with managing costs and stock levels. Discuss specific strategies you've used to control expenses related to cleaning products, guest consumables, and laundry services.
✨Emphasise Guest Satisfaction
Think of instances where you've handled guest feedback or complaints effectively. Show that you understand the importance of delivering exceptional service and maintaining a professional image within the department.