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- Tasks: Check in guests, assist with luggage, and keep the hotel clean and tidy.
- Company: Join Dalata Hotel Group, a leader in hospitality with a friendly team culture.
- Benefits: Enjoy free meals, discounts, extra annual leave, and career development opportunities.
- Other info: Be part of a diverse team with fun activities and charity events.
- Why this job: Gain valuable skills and grow your career in a supportive environment.
- Qualifications: Customer service experience, good English, and strong organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team!
Your Job:
- Check in and out hotel guests as required, as well as assist with guest requests in relation to luggage/porterage.
- Responsible for the cleaning of areas in the hotel, including but not restricted to the lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.
- Responsible for cleaning other areas as directed by the manager on duty and also as per the nightly checklist, which may include the set-up of function rooms, the breakfast area, etc.
- Responsibility for the front entrance and outside of the hotel and ensuring that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
- To have a full understanding of the hotels’ fire procedures to ensure the safety of all staff and guests at all times.
- Responsibility for setting up meeting rooms.
What You’ll Need:
- Experience in working with customers
- Good spoken English
- Strong organizational skills
- Able to work in a busy environment
- Be a good team player
Benefits:
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata owned hotels
- 30% off the Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme.
- Cycle to Work Scheme/Transport Schemes
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy- support your career journey
- Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events
About us:
Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Night Porter employer: Maldron Hotel Newcastle
Contact Detail:
Maldron Hotel Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Porter position. Show us your enthusiasm by expressing why you want to join our team!
✨Tip Number 3
Prepare for interviews by practicing common questions related to customer service and teamwork. We love seeing candidates who can demonstrate their organisational skills and ability to thrive in a busy environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you're genuinely interested in the role and appreciate the opportunity to meet the team.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your skills and experience. A friendly tone can make a big difference, so don’t be afraid to be yourself.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience you have with customer service or working in busy environments. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Maldron Hotel Newcastle
✨Know the Hotel Inside Out
Before your interview, take some time to research Dalata Hotel Group and its values. Familiarise yourself with their services, locations, and what makes them unique in the hospitality industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to handle guest requests and maintain a friendly atmosphere.
✨Highlight Your Organisational Skills
The role requires strong organisational skills, especially when it comes to cleaning and setting up areas. Think of specific instances where you've successfully managed multiple tasks or maintained cleanliness in a busy environment. Be ready to discuss how you prioritise tasks during peak times.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities through the Dalata Academy or how the team collaborates during busy nights. This shows your enthusiasm for growth and teamwork, which aligns perfectly with Dalata's values.