At a Glance
- Tasks: Lead a dynamic team to enhance guest experiences and drive hotel success.
- Company: Join Dalata Hotel Group, where hospitality meets innovation and teamwork.
- Benefits: Enjoy discounts, bonuses, career development, and free meals on duty.
- Other info: Inclusive employer with exciting growth opportunities and supportive development programmes.
- Why this job: Shape the culture of hospitality and make a real impact on guest satisfaction.
- Qualifications: 2-3 years in guest relations, strong organisational skills, and a passion for service.
The predicted salary is between 30000 - 40000 € per year.
Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.
Your Key Duties and Responsibilities:
- Ensure guest satisfaction both proactively and reactively across multiple departments, including the front office and F&B.
- Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website.
- Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports.
- Check the Optimus sheet daily.
- Email a copy of the complaints sheet to department heads and discuss any necessary corrective training.
What You Will Need:
- 2-3 years of experience as a Guest Relations Officer or Manager.
- Familiarity with hospitality industry standards.
- Experience in a 3/4-star hotel.
- Proficiency in English.
- Computer literacy.
- A customer-oriented and professional attitude.
- An outgoing personality.
- Excellent organizational and time management skills.
About us
Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Benefits:
- 50% Off F&B in all properties.
- €/£60 employee rate on rooms for all Dalata hotels.
- 30% off Friends & Family rate.
- Pension access (Ask your HR Manager for local pension information).
- Performance-related bonus plan.
- Development Opportunities through our Dalata Academy to support your career journey.
- Free employee meals on duty.
- Extra AL day for every year worked (5 days to a maximum of 5 days).
- Employee Assistance Programme.
- Cycle to Work Scheme/Transport Schemes.
- Staff Appreciation Initiatives, fun team-building activities and regular charity events.
Guest Experience Manager in Manchester employer: Maldron Hotel Manchester City
Dalata Hotel Group is an exceptional employer that prioritises teamwork, innovation, and professional growth within the vibrant hospitality sector. As a Guest Experience Manager in Manchester, you will thrive in a supportive environment that values your contributions and offers extensive development opportunities through tailored programmes. Enjoy unique benefits such as generous discounts, performance bonuses, and a culture that celebrates employee well-being and community engagement.
Contact Detail:
Maldron Hotel Manchester City Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Guest Experience Manager role.
✨Tip Number 2
Prepare for interviews by researching Dalata Hotel Group and understanding their values. We want to see how you can contribute to our culture of excellence and innovation. Practice common interview questions and think about how your experience aligns with the responsibilities of the role.
✨Tip Number 3
Showcase your passion for guest satisfaction! During interviews, share specific examples of how you've gone above and beyond for guests in previous roles. We love hearing about those moments that made a difference in someone’s stay.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for candidates who are genuinely interested in being part of our thriving community at Dalata Hotel Group.
We think you need these skills to ace Guest Experience Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and how you've made a difference in guest experiences before.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Experience Manager role. Use keywords from the job description to show that you understand what we're looking for and how you fit the bill.
Highlight Your Leadership Skills:As a dynamic leader, it's crucial to showcase your leadership experience. Talk about times when you've successfully led a team or improved performance, as this will resonate with us at Dalata Hotel Group.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our thriving community!
How to prepare for a job interview at Maldron Hotel Manchester City
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of hospitality standards and practices. Familiarise yourself with the Dalata Hotel Group's values and how they align with your own experience in guest relations. This will show that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Guest Experience Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in challenging situations. Think about times when you elevated team performance or improved guest satisfaction.
✨Be Ready to Discuss Guest Feedback
Since this role involves managing guest feedback, be prepared to discuss how you've handled complaints and turned negative experiences into positive outcomes. Bring specific examples of how you've used feedback to improve services or processes in previous roles.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with questions that show your interest in the role and the company. Ask about their strategies for improving guest satisfaction or how they foster team development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
