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For Companies At a Glance
- Tasks: Lead the reservations team and maximize hotel sales opportunities daily.
- Company: Join Dalata Hotel Group, Ireland's largest hotel group with exciting growth ahead.
- Benefits: Enjoy career progression, unique training programs, and a supportive work environment.
- Why this job: Be part of a dynamic team that values individuality and offers real hospitality career growth.
- Qualifications: Previous experience in hotel reservations and strong leadership skills are essential.
- Other info: Dalata is committed to equal opportunities and fostering a fair workplace.
The predicted salary is between 30000 - 42000 £ per year.
Reservations Manager – Maldron Hotel Manchester City Centre
We have a fantastic new vacancy for Reservations Manager in the excellent Maldron Hotel Manchester City Centre .
Objective of the Role
Reporting directly to the Revenue Manager and working closely with the Sales, Meetings & Events and Front Desk teams at the hotel to ensure the maximization of all bedrooms and hotel sales opportunities.
Roles & Responsibilities:
- Manage the day to day operations in the reservation's office.
- To constantly update the hotels revenue system.
- To assist in the maximisation of room revenue, occupancy percentage and yield management.
- Working closely with the revenue manager and DOS to ensure the efficient running of the department.
- To ensure our guests requests are honoured.
The ideal candidate:
- Previous experience as a Reservation Manger or Supervisor in a busy hotel.
- Excellent communication and customer skills.
- Great team leader and can lead and motivate the reservations staff.
- Can prioritise and delegate what needs to be done.
- Excellent presentations skills.
- You will be a real hospitality professional who wants to work their way up.
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
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Reservations Manager employer: Maldron Hotel Manchester City Centre
Contact Detail:
Maldron Hotel Manchester City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarize yourself with the latest trends in revenue management and hotel operations. Understanding how to maximize room revenue and occupancy will show that you're proactive and knowledgeable, which is crucial for a Reservations Manager.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in reservations or revenue management. Building connections can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in previous roles. Highlighting your ability to motivate and delegate tasks will resonate well with the hiring team.
✨Tip Number 4
Research Dalata Hotel Group's values and culture. Tailoring your approach to align with their emphasis on people, fairness, service, and individuality will help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Manager position. Understand the key responsibilities and required skills, such as revenue management and team leadership.
Tailor Your CV: Customize your CV to highlight relevant experience in hotel reservations or supervisory roles. Emphasize your communication skills, ability to lead a team, and any specific achievements in maximizing revenue.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the hotel's values. Mention how your previous experiences align with the responsibilities of the Reservations Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Maldron Hotel Manchester City Centre
✨Showcase Your Leadership Skills
As a Reservations Manager, you'll need to lead and motivate your team. Be prepared to discuss your previous experiences in managing teams, how you handle conflicts, and your approach to delegating tasks effectively.
✨Demonstrate Your Revenue Management Knowledge
Familiarize yourself with revenue management concepts and be ready to explain how you've maximized room revenue and occupancy in past roles. Highlight any specific strategies you've implemented that led to increased sales.
✨Emphasize Communication Skills
Excellent communication is key in this role. Prepare examples of how you've successfully interacted with guests and collaborated with other departments, such as Sales and Front Desk, to enhance the guest experience.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to prioritize tasks or handle guest requests under pressure, and be ready to share how you managed those situations.
