At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and manage hotel operations.
- Company: Join the Dalata Hotel Group, known for its heart of hospitality and inclusive culture.
- Benefits: Enjoy free meals, discounts, pension access, and exciting development opportunities.
- Other info: Be part of a growing company with a focus on employee development and teamwork.
- Why this job: Advance your career in hospitality while making a real impact on guest satisfaction.
- Qualifications: Experience in food & beverage supervision and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
With access to the Dalata Academy, you'll have the opportunity to enhance your skills through comprehensive training courses designed to support your growth. This position provides an excellent chance to collaborate with experienced team members in a nurturing environment. As a leader, you will inspire your team to create memorable guest experiences, drive performance, and foster a strong culture of teamwork. You will also play a key role in the day-to-day operational management of the hotel as Duty Manager, ensuring exceptional guest service, smooth hotel operations, and effective communication across all departments. If you are passionate about hospitality and eager to advance your career, we invite you to seek a career at Dalata Hotel Group!
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy to support your career journey
- 30% off the Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job
- Monitor standards of work to ensure the highest quality of guest service throughout the hotel.
- Lead, support, train, and motivate the breakfast and Food & Beverage team.
- Support the Senior Management Team in the strategic and operational running of the hotel.
- Assist in achieving departmental targets in line with overall hotel objectives.
- Support and oversee conferences, events, and daily operations to ensure excellence in service at all times.
- Take responsibility for Duty Manager shifts, overseeing the smooth operation of the hotel and acting as the main point of contact for guests and staff.
- Handle guest queries, feedback, and complaints professionally and efficiently, ensuring guest satisfaction at all times.
- Ensure compliance with hotel policies, health & safety procedures, and security standards.
- Coordinate with all hotel departments to ensure effective communication and seamless guest experiences.
- Ensure the restaurant and public areas are maintained to the highest standards.
- Support the management team with opening/closing procedures, shift handovers, and emergency situations when required.
What You Will Need
- Experience in a Food & Beverage supervisory role within a hotel environment.
- Previous Duty Manager or supervisory hotel operations experience is desirable.
- Experience in conferences and events is an advantage.
- Excellent leadership and organisational skills.
- Experience in training and developing team members.
- Strong problem-solving and decision-making abilities.
- High standards and attention to detail.
- An excellent focus on customer service and guest satisfaction.
- Flexibility to work shifts, including weekends and evenings.
About Us
Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Breakfast Supervisor / Duty Manager in Salford employer: Maldron Hotel Manchester Cathedral Quarter
Dalata Hotel Group is an exceptional employer that prioritises the growth and development of its team members through the Dalata Academy, offering comprehensive training and career advancement opportunities. Located in the vibrant Cathedral Quarter of Manchester, our nurturing work culture fosters teamwork and collaboration, ensuring that every employee can contribute to creating memorable guest experiences while enjoying benefits such as free meals, generous discounts, and a supportive environment that values diversity and inclusion.
Contact Details:
Maldron Hotel Manchester Cathedral Quarter Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Breakfast Supervisor / Duty Manager in Salford
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Maldron Hotel Manchester Central. Familiarise yourself with their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your leadership skills! As a Breakfast Supervisor or Duty Manager, you'll need to inspire your team. Think of examples from your past experiences where you've led a team or resolved conflicts. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service passion! The role is all about creating memorable guest experiences. Be ready to discuss how you've gone above and beyond for guests in previous roles. This will highlight your commitment to exceptional service.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on the Dalata Hotel Group site, you’ll be in the best position to showcase your skills and enthusiasm for the role. Don’t miss out!
We think you need these skills to ace Breakfast Supervisor / Duty Manager in Salford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for creating memorable guest experiences and how you’ve inspired your team in the past.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in Food & Beverage supervision and any previous Duty Manager roles to show us you’re the perfect fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and how they align with the role of Breakfast Supervisor / Duty Manager.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Maldron Hotel Manchester Cathedral Quarter
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Maldron Hotel's values and the specifics of the Breakfast Supervisor / Duty Manager role. Research their approach to guest service and operational management so you can speak confidently about how your experience aligns with their expectations.
✨Showcase Your Leadership Skills
As a potential leader, it’s crucial to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you successfully led a team, handled conflicts, or improved service standards. This will show them you’re ready to take on the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios related to guest complaints or operational challenges you’ve faced in previous roles. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, training opportunities through the Dalata Academy, or how they measure success in the Breakfast Supervisor role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
