At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences and manage daily hotel operations.
- Company: Join the Dalata Hotel Group, where hospitality meets career growth in a supportive environment.
- Benefits: Enjoy free meals, discounts, and access to training through the Dalata Academy.
- Other info: Flexible shifts and opportunities for career advancement await you!
- Why this job: Be a key player in a dynamic hotel setting and make a real impact on guest satisfaction.
- Qualifications: Experience in food & beverage supervision and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
With access to the Dalata Academy, you'll have the opportunity to enhance your skills through comprehensive training courses designed to support your growth. This position provides an excellent chance to collaborate with experienced team members in a nurturing environment. As a leader, you will inspire your team to create memorable guest experiences, drive performance, and foster a strong culture of teamwork. You will also play a key role in the day-to-day operational management of the hotel as Duty Manager, ensuring exceptional guest service, smooth hotel operations, and effective communication across all departments. If you are passionate about hospitality and eager to advance your career, we invite you to seek a career at Dalata Hotel Group!
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy to support your career journey
- 30% off the Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job
- Monitor standards of work to ensure the highest quality of guest service throughout the hotel.
- Lead, support, train, and motivate the breakfast and Food & Beverage team.
- Support the Senior Management Team in the strategic and operational running of the hotel.
- Assist in achieving departmental targets in line with overall hotel objectives.
- Support and oversee conferences, events, and daily operations to ensure excellence in service at all times.
- Take responsibility for Duty Manager shifts, overseeing the smooth operation of the hotel and acting as the main point of contact for guests and staff.
- Handle guest queries, feedback, and complaints professionally and efficiently, ensuring guest satisfaction at all times.
- Ensure compliance with hotel policies, health & safety procedures, and security standards.
- Coordinate with all hotel departments to ensure effective communication and seamless guest experiences.
- Ensure the restaurant and public areas are maintained to the highest standards.
- Support the management team with opening/closing procedures, shift handovers, and emergency situations when required.
What You Will Need
- Experience in a Food & Beverage supervisory role within a hotel environment.
- Previous Duty Manager or supervisory hotel operations experience is desirable.
- Experience in conferences and events is an advantage.
- Excellent leadership and organisational skills.
- Experience in training and developing team members.
- Strong problem-solving and decision-making abilities.
- High standards and attention to detail.
- An excellent focus on customer service and guest satisfaction.
- Flexibility to work shifts, including weekends and evenings.
About Us
Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Our newly built four-star hotel, ideally located just minutes' walk from the legendary Arndale Shopping Centre, Manchester Victoria Station and the Manchester Arena. Maldron Hotel Manchester Cathedral Quarter is conveniently close to the city's most dynamic business districts, exciting shopping and star attractions, such as the AO Arena and the Coop Live Arena. Settle into our modern, comfortable, and spacious rooms, or fit in a workout at the gym. Then head down to our warm, welcoming Grain & Grill bar and restaurant, open all day for moreish meals, satisfying snacks and delicious drinks.
Locations
Breakfast Supervisor / Duty Manager in Cheshire, Warrington employer: Maldron Hotel Manchester Cathedral Quarter
Dalata Hotel Group is an exceptional employer that prioritises the growth and development of its employees through the Dalata Academy, offering comprehensive training and career advancement opportunities. With a strong emphasis on teamwork and a vibrant work culture, staff enjoy benefits such as free meals, generous discounts, and unique team-building activities, all within the welcoming environment of the newly built Maldron Hotel Manchester Cathedral Quarter, conveniently located near key attractions and business districts.
Contact Details:
Maldron Hotel Manchester Cathedral Quarter Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Breakfast Supervisor / Duty Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Dalata or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the hotel and its culture. Familiarise yourself with their values and recent news. This shows you're genuinely interested and ready to contribute to the team!
✨Tip Number 3
Practice common interview questions related to leadership and guest service. Think of examples from your past experiences that highlight your skills in managing teams and ensuring guest satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Breakfast Supervisor / Duty Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm and commitment to providing exceptional guest service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Breakfast Supervisor / Duty Manager role. Highlight relevant experience in food & beverage supervision and any leadership roles you've held to show us you're the perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at Maldron Hotel Manchester Cathedral Quarter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Breakfast Supervisor and Duty Manager. Familiarise yourself with the job description and think about how your previous experience aligns with the key tasks, like leading a team and ensuring exceptional guest service.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to demonstrate your ability to inspire and motivate a team. Prepare examples from your past roles where you've successfully trained or supported team members, and be ready to discuss how you would foster a strong culture of teamwork in this position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making abilities. Think of specific situations where you've handled guest complaints or operational challenges effectively, and be ready to explain your thought process and the outcomes.
✨Emphasise Customer Service Excellence
Since guest satisfaction is a top priority, be prepared to talk about your approach to delivering outstanding customer service. Share anecdotes that highlight your attention to detail and how you've gone above and beyond to ensure guests have memorable experiences.
