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- Tasks: As a Reservations Agent, you'll manage bookings and assist customers with their inquiries.
- Company: Join Dalata, a leading hotel group dedicated to employee growth and development.
- Benefits: Enjoy access to the Dalata Academy, mentoring, and opportunities for internal promotions.
- Why this job: This role offers career advancement, skill development, and a supportive team culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Ideal for high school and college students looking to kickstart their careers.
The predicted salary is between 24000 - 36000 £ per year.
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, we encourage you to apply.
Reservations Agent employer: Maldron Glasgow
Contact Detail:
Maldron Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the role of a Reservations Agent. Understanding the nuances of customer service and booking systems will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully handled customer inquiries or resolved issues. Being able to share specific examples will demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Show enthusiasm for the role and the company during any interactions. Employers appreciate candidates who are genuinely excited about the opportunity and can see themselves growing within the organisation.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description for the Reservations Agent position carefully. Make sure you understand the key responsibilities and skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or reservations. Use specific examples to demonstrate how your skills align with the requirements of the role.
Show Enthusiasm for Learning: Mention your eagerness to participate in Dalata Academy programmes. Highlight your commitment to personal development and how you plan to utilise the learning tools provided to enhance your skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the hospitality industry. Explain why you want to work as a Reservations Agent and how you can contribute to the team’s success.
How to prepare for a job interview at Maldron Glasgow
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations Agent, strong communication skills are essential. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common interview questions with a friend to refine your responses.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations. Think of examples from your past experiences where you successfully resolved customer issues or managed bookings under pressure.
✨Express Your Career Aspirations
Since the company promotes from within, be sure to express your long-term career goals. Discuss how this position aligns with your aspirations and how you plan to grow within the company, showing your commitment to their internal opportunities.
