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- Tasks: Lead daily hotel operations and motivate staff to deliver top-notch service.
- Company: Join Dalata Hotel Group, Ireland's largest hotel group with exciting growth opportunities.
- Benefits: Enjoy discounts on food, health insurance, gym memberships, and staff rates at over 50 hotels.
- Why this job: Be part of a supportive culture that values your development and offers career progression.
- Qualifications: Previous operations management experience and strong leadership skills are essential.
- Other info: Dalata is committed to creating a fair and inclusive workplace for all employees.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic new vacancy for Hotel Operations Manager at the Maldron Hotel Glasgow.
Why us?
- Discounted food & beverage in all Dalata properties
- Employee Assistance Programme
- Employee Wellbeing Programme
- Discounted health insurance
- Discounted gym membership
- Staff rates in over 50 hotels for you, your friends and family
- Career development & progression with our award winning Dalata Academy Training Programmes
- And much more...
Objective of the Role
Reporting to & supporting the General Manager, the Operations Manager will manage the day to day operations for all areas of the hotel as well as motivating and leading all staff.
Key Duties and Responsibilities
- Provide strategic support to the General Manager for all hotel operations.
- Directly lead the head of departments.
- Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
- Succession Planning – Lead the development and continuous learning of the hotel staff.
- Ensure the best level of customer care within the property.
- Support the profitability and cost management of the hotel.
Requirements:
- Previous experience in Operations management.
- Standards Driven; particularly in Food & Beverage.
- Strong desire to progress and develop your career in hotels.
- People leadership and motivation experience.
- Strong communicator; and comfortable in contributing to the overall hotel strategy.
- Ability to build relationships and influence with all levels of the business.
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.
Hotel Operations Manager employer: Maldron Glasgow
Contact Detail:
Maldron Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager
✨Tip Number 1
Network within the hospitality industry, especially with professionals who have experience in operations management. Attend industry events or join relevant online forums to connect with others and learn about potential job openings.
✨Tip Number 2
Research the Maldron Hotel Glasgow and its parent company, Dalata Hotel Group. Understanding their values and culture will help you align your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved operations in previous roles. Highlight your achievements in motivating staff and enhancing customer service, as these are key aspects of the Hotel Operations Manager position.
✨Tip Number 4
Familiarise yourself with the latest trends in hotel management and customer service excellence. Being knowledgeable about current best practices will not only impress during interviews but also show that you're proactive about your professional development.
We think you need these skills to ace Hotel Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations management. Focus on your leadership skills, customer service excellence, and any specific achievements in previous roles that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention how your previous experiences have prepared you to support the General Manager and lead the hotel staff effectively.
Highlight Key Skills: In your application, emphasise your people leadership abilities, communication skills, and strategic thinking. Provide examples of how you've motivated teams and contributed to operational success in past positions.
Showcase Your Commitment to Development: Mention your desire for career progression and how you plan to utilise the training programmes offered by Dalata Hotel Group. This shows that you are not only interested in the position but also in growing with the company.
How to prepare for a job interview at Maldron Glasgow
✨Showcase Your Leadership Skills
As a Hotel Operations Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed staff, resolved conflicts, or improved team performance.
✨Understand the Business
Familiarise yourself with the Maldron Hotel Glasgow and its operations. Research their values, services, and recent news. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult situations or improve service standards, and be ready to discuss your thought process and outcomes.
✨Emphasise Your Commitment to Development
Dalata values career progression and development. Be prepared to discuss your own career aspirations and how you plan to grow within the company. Highlight any relevant training or certifications you've pursued in the past.
