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- Tasks: Assist the Night Manager in ensuring smooth hotel operations and guest satisfaction.
- Company: Join Dalata Hotel Group, Ireland's largest hotel group with exciting growth opportunities.
- Benefits: Enjoy free meals, discounts on stays, and a supportive work environment.
- Why this job: Be part of a dynamic team that values your development and offers career progression.
- Qualifications: 6-12 months experience in a similar role; strong organisational and interpersonal skills required.
- Other info: Opportunities for training and personal development in a fun, inclusive culture.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic new vacancy for an Assistant Night Manager in the excellent Maldron Hotel Glasgow City.
Why us?
- Annual Leave Entitlement - increasing with length of service
- Future opportunities to develop within Dalata. We actively encourage internal development and progression.
- Free meals on duty as well as all day tea and coffee for the caffeine lovers
- Great location with easy access to public transport
- Food and Beverage Discount in all Dalata Hotels (Ireland, UK & Germany)
- Group Wide Discounts on Hotel stays for you and your Family & Friends (Ireland, UK & Germany)
- Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events
- Employee Assistance Programme and access to counselling support
- Cycle to Work Scheme
Objective of Role:
Through the consistent delivery of the highest standards, promote a professional and positive image to all of our guests and contribute to the hotel's targets.
Key Duties and Responsibilities:
- To assist Night Manager with operations of the Nights team.
- To ensure operations are carried out in line with department and hotel standards while providing quality service to our guests in accordance with statutory and health and safety requirements to all colleagues and guests during the evening hours.
- To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
- To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
- To carry out departmental standards in accordance with the SOP Manual.
- To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
- To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
- To be familiar with and adhere to all rules and regulations of the hotel with specific regard to: Fire procedures, Health and Safety at work, Security regulations.
- To carry out the Night Audit.
- To assist in positively promoting sales within the department and maximize every sales opportunity.
- To oversee the standard of meeting rooms for the next business day.
- To assist in controlling departmental costs within the standards set by the departmental manager.
- To ensure the security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures.
Requirements:
- 6 - 12 months experience in a similar role.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team.
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.
Assistant Night Manager employer: Maldron Glasgow
Contact Detail:
Maldron Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with the Dalata Hotel Group's values and culture. Understanding their focus on 'Our People, Our Fairness, Our Service and Our Individuality' will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles, especially those that involved night shifts. Being able to demonstrate your ability to handle late-night operations and guest interactions will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle specific scenarios that may arise during night shifts, such as guest complaints or emergencies. This shows your proactive thinking and readiness to take on the responsibilities of an Assistant Night Manager.
✨Tip Number 4
Network with current or former employees of Dalata Hotel Group if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and responsibilities of the Assistant Night Manager position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles. Emphasise your organisational skills, ability to work independently and as part of a team, and any relevant achievements that demonstrate your capability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Dalata Hotel Group that appeal to you, such as their commitment to employee development and team culture. Use examples from your past experiences to illustrate how you can contribute to the team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Maldron Glasgow
✨Showcase Your Customer Service Skills
As an Assistant Night Manager, you'll be the face of the hotel during the night shift. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to create a warm and welcoming atmosphere for guests.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Discuss your experience in managing tasks, overseeing teams, and ensuring smooth operations. Use specific examples to illustrate how you prioritise tasks and delegate effectively.
✨Familiarise Yourself with Hotel Standards
Understanding the hotel's standard operating procedures (SOPs) is crucial. Research the Dalata Hotel Group's values and standards, and be ready to discuss how you would uphold these in your role, especially regarding health and safety regulations.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios where you've had to manage conflicts or emergencies, and be ready to explain your thought process and actions taken.
