HR Business Advisor

Essex County Council (ECC) are delighted to be supporting Maldon District Council to recruit a temporary HR Business Advisor for a 2-month temporary contract. Please note that this role will require you to be based on site full time initially, reducing once fully trained. Role Purpose:

• To provide professional, timely and accurate HR case management support to managers and employees, ensuring consistent application of HR policies, procedures and employment legislation.
• To ensure compliance with statutory requirements, council policies and good HR practice in the handling of HR cases and enquiries.
• To enable the effective delivery of HR services by resolving a wide range of employee relations and people-related cases, escalating more complex matters where appropriate.
• To support and develop effective HR processes, guidance and systems that enable selfservice and improve the customer experience.
• To ensure that HR enquiries and cases are managed efficiently, accurately and to agreed standards and timescales.
• To contribute positively to the HR service, acting professionally and collaboratively and demonstrating integrity, resilience and a strong customer-focused approach.

Accountabilities - Service Delivery:

• Provide consistent, accurate and timely HR casework support across a defined range of employee relations and people management matters, acting as a first point of contact for managers and employees.
• Manage and progress HR cases through to resolution in line with council policies, procedures and employment legislation, escalating more complex issues as appropriate.
• Apply professional judgement to assess risk, identify appropriate actions and ensure cases are handled fairly, confidentially and consistently.
• Maintain accurate and up-to-date records on HR systems, ensuring data quality, confidentiality and compliance with data protection requirements.
• Support managers by providing clear guidance, advice and practical solutions that enable effective people management and positive employee outcomes.
• Contribute to the continuous improvement of HR processes, guidance and self-service materials by identifying trends, issues and opportunities for improvement.
• Work collaboratively with HR colleagues and wider services to support the delivery of an effective, responsive and customer-focused HR service. Good understanding of Human Resources policies, procedures and practices within a case management environment.
• Experience working within a local authority, district council, or borough council.
• Working knowledge of employment legislation and regulations relevant to HR casework, with the ability to apply these in day-to-day activities.
• Understanding of confidentiality, data protection requirements and information governance in handling sensitive employee information.
• Knowledge of customer-focused service delivery and the principles of providing timely, accurate and professional advice.
• Understanding of case management processes, workflows and escalation routes within a specialist HR service.
• Awareness of the governance arrangements of a local authority and the role of HR in supporting organisational compliance and good practice.
• Knowledge of continuous improvement principles and the importance of consistent, high quality service delivery.
• Significant experience working in a customer-focused HR, people services or similar support role, managing a range of cases within defined procedures.
• Experience of handling HR casework with increasing complexity, applying policies, procedures and employment legislation appropriately.
• Experience of working within a case management or workflow-based environment, managing competing priorities and meeting service standards.
• Experience of providing clear, accurate and timely advice to internal customers, knowing when to elevate cases for specialist or managerial input.
• Experience of maintaining accurate records and using HR or case management systems in line with data protection and confidentiality requirements.
• Experience of working collaboratively with colleagues across HR and wider services to resolve cases effectively.
• Experience of identifying recurring issues or trends in casework and contributing to service improvements or guidance materials.
• Strong case management skills, with the ability to manage multiple HR cases simultaneously while maintaining accuracy and attention to detail.
• Ability to interpret and apply HR policies, procedures and guidance consistently, recognising when issues require escalation.
• Good organisational and time management skills, enabling effective prioritisation of work and delivery within agreed timescales.
• Developed written and verbal communication skills, with the ability to explain information clearly and professionally to a range of internal customers.
• Ability to handle sensitive and confidential information with discretion, professionalism and sound judgement.
• Confident in using HR systems, case management tools and Microsoft applications including Outlook, Word and Excel.
• Ability to work collaboratively within a team environment, sharing knowledge and supporting colleagues to deliver a consistent service.
• Problem-solving skills, with the ability to identify practical solutions within policy and procedural frameworks.
• Resilient and adaptable, able to respond positively to changing priorities, customer demands and workload pressures. Essex Shared Services is advertising this role as part of its partnership with Maldon District Council; however, the successful candidate will be employed directly by Maldon District Council.

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