At a Glance
- Tasks: Manage client onboarding and due diligence processes with a focus on organisation and detail.
- Company: Join a dynamic team in a hybrid role with a leading company in the industry.
- Benefits: Enjoy flexible hours, 5 weeks annual leave, and a competitive pay package.
- Other info: Work from home with occasional travel to Heathrow for meetings.
- Why this job: Be the key player in ensuring smooth client onboarding and compliance.
- Qualifications: Strong IT skills, especially in MS Excel, and excellent communication abilities.
The predicted salary is between 40500 - 49500 £ per year.
A highly organized, detail-oriented professional to manage our client onboarding and ongoing due diligence processes. In this pivotal support role, you will be the central point of coordination for tracking new clients through our internal systems—managing KYC workflows, contract issuance, and cross-departmental approvals. Once clients are successfully onboarded, you will pivot to maintaining meticulous Customer Due Diligence (CDD) records.
Responsibilities:
- Client Onboarding: Manage and track the progress of new clients through the complete onboarding lifecycle, ensuring KYC questionnaires and contracts are completed and issued promptly.
- Internal Workflow Tracking: Monitor the progress of contracts and onboarding requirements through our internal Legal, Compliance, and Insurance departments.
- Customer Due Diligence (CDD): Oversee ongoing customer due diligence, leading the completion of annual customer questionnaires and compliance reviews.
- Cross-Departmental Coordination: Collaborate internally to gather and synthesize answers for complex client questionnaires, liaising with IT, Cyber, Security, Operations, Legal, Compliance, and Accounts teams.
- Progress Chasing & Reporting: Proactively chase internal departments for updates to prevent bottlenecks, while producing and distributing a regular, comprehensive progress brief of all current work.
- Audit Trail Maintenance: Maintain an impeccable, fully traceable audit trail for all onboarding steps, contract approvals, and due diligence checks.
Requirements:
- Technical Proficiency: Highly IT literate with strong MS Excel skills. Must be comfortable navigating and adapting to various external client online portals.
- Tracking & Organization: Exceptional ability to trace progress, manage multiple simultaneous onboarding flows, and maintain strict audit trails.
- Communication & Relationship Building: Excellent interpersonal skills with the confidence to chase progress internally and build effective working relationships across multiple specialist departments.
- Industry Knowledge: Previous experience working with KYC (Know Your Customer) or AML (Anti-Money Laundering) processes is highly desirable.
This is a highly collaborative role requiring exceptional tracking skills, a proactive approach to chasing updates, and the ability to build strong internal relationships.
Flexibility: 10 hours per week. Hours are highly flexible, provided you are occasionally available to coordinate directly with the Global Commodities Director.
Location: Primarily a home-working role, requiring occasional travel to our Heathrow facility for key meetings or collaborative sessions.
Leave: 5 weeks of annual leave (calculated pro-rata based on part-time hours). We offer an attractive package for the successful applicant. All applications will be treated in strict confidentiality and used by our Group of Companies for recruitment purposes only. Personal information of unsuccessful candidates will be destroyed after 6 months.
Client Onboarding & Due Diligence Coordinator - Hybrid in London employer: Malca-Amit
Malca-Amit is an attractive employer due to its commitment to employee safety and customer service excellence. The company fosters a professional work culture with opportunities for growth in the security and logistics fields. Employees benefit from a dynamic environment that adapts to fast-paced schedules and challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding & Due Diligence Coordinator - Hybrid in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Malca-Amit and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Malca-Amit and let us see your personality shine through!
We think you need these skills to ace Client Onboarding & Due Diligence Coordinator - Hybrid in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Malca-Amit.
Get Familiar with Our Brand:Before applying, take some time to learn about Malca-Amit and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Malca-Amit
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Malca-Amit.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Malca-Amit will surely appreciate.
