At a Glance
- Tasks: Join a small team to deliver exceptional customer service and manage shipments.
- Company: Dynamic logistics company with a focus on teamwork and innovation.
- Benefits: Competitive salary, pension scheme, and opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Customer-focused, excellent communication skills, and proficient in MS Office.
- Other info: Fast-paced environment with a chance to learn and grow in the logistics sector.
The predicted salary is between 28800 - 43200 £ per year.
Working in a small team to provide outstanding customer service as well as processing domestic and international shipments, and operational duties as needed or directed by Management.
Responsibilities
- Receiving and processing shipment bookings from customers
- Process and monitor Malca-Express bookings, including bookings, follow-ups, tracking requests, mis scans, account management and investigations on lost in transit parcels
- Ensure adequate office supplies for shipping at all times
- Effectively liaising with our internal Operations and Sales departments
- Liaising with subcontractors and other visitors
- Effectively liaising with FedEx or other MAEX partners
- Managing a high volume of emails and phone calls
- Physically handling and preparing shipments for dispatch
- Handling and distributing letters and cheques
- Identifying and assessing customers’ needs to achieve customer satisfaction
- Identify and pass on sales opportunities for new and existing clients to Sales Team
- Educating new and existing clients on Malca-Amit history, services and rates
- Educate and train new and existing clients on MyMalca and MAEX, both in person and remotely
- Providing customer service in person
- To actively communicate with customers to ensure they are made aware of any delays or issues with shipments
- To cover for team members during absence and encourage team working
- Proactively recommend improvements, which contribute to improved customer service and team effectiveness
Requirements
- Customer focused and able to multi task in a fast-paced environment
- Excellent interpersonal skills
- Good organisational skills
- A confident and proactive communicator via telephone and email
- Computer literate and proficient user of MS Office (Outlook, Word, Excel)
- Friendly and professional
- Ability to hit deadlines
Your employment screening may require: Criminal background check
Please submit your application together with a full resume, stating your date of availability by clicking "Apply Now". All applications will be treated in strict confidentiality and used by our Group of Companies for recruitment purposes only. Personal information of unsuccessful candidates will be destroyed after 6 months.
Customer Service Representative -12 Month FTC London, UK Operations 24/10/2025 in City of London employer: Malca-Amit North America, Inc.
Contact Detail:
Malca-Amit North America, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative -12 Month FTC London, UK Operations 24/10/2025 in City of London
✨Tip Number 1
Get to know the company inside out! Research Malca-Amit and its services so you can chat confidently about how you can contribute to their customer service goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a high volume of emails and calls, role-play with a friend or family member. This will help you feel more comfortable and confident when it comes to interacting with customers and colleagues.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks in a fast-paced environment. This will demonstrate that you can juggle the demands of the role effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Malca-Amit.
We think you need these skills to ace Customer Service Representative -12 Month FTC London, UK Operations 24/10/2025 in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can contribute to our team, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers and partners, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or how you present your experiences, let us see your confident and proactive side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click 'Apply Now' and follow the prompts!
How to prepare for a job interview at Malca-Amit North America, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Malca-Amit and its services. Understanding their history, operations, and customer service approach will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to multitask and manage high volumes of communication, as this is crucial for the Customer Service Representative role.
✨Practice Effective Communication
Since the job requires liaising with various departments and clients, practice clear and concise communication. You might want to do a mock interview with a friend, focusing on how you articulate your thoughts and respond to questions over the phone and in person.
✨Demonstrate Team Spirit
Emphasise your ability to work well in a team during the interview. Share instances where you've collaborated with colleagues to achieve a common goal or supported team members during busy periods, as this aligns with the collaborative nature of the role.
