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- Tasks: Join a small team to deliver exceptional customer service and manage shipments.
- Company: Dynamic logistics company based in London, focused on teamwork and customer satisfaction.
- Benefits: Pension plan, supportive work environment, and opportunities for personal growth.
- Why this job: Be part of a fast-paced team making a real difference in customer experiences.
- Qualifications: Customer-focused, excellent communication skills, and proficient in MS Office.
- Other info: Great opportunity for career development in a vibrant industry.
The predicted salary is between 28800 - 43200 £ per year.
Working in a small team to provide outstanding customer service as well as processing domestic and international shipments, and operational duties as needed or directed by Management.
Responsibilities
- Receiving and processing shipment bookings from customers
- Process and monitor Malca-Express bookings, including bookings, follow-ups, tracking requests, mis scans, account management and investigations on lost in transit parcels
- Ensure adequate office supplies for shipping at all times
- Effectively liaising with our internal Operations and Sales departments
- Liaising with subcontractors and other visitors
- Effectively liaising with FedEx or other MAEX partners
- Managing a high volume of emails and phone calls
- Physically handling and preparing shipments for dispatch
- Handling and distributing letters and cheques
- Identifying and assessing customers’ needs to achieve customer satisfaction
- Identify and pass on sales opportunities for new and existing clients to Sales Team
- Educating new and existing clients on Malca-Amit history, services and rates
- Educate and train new and existing clients on MyMalca and MAEX, both in person and remotely
- Providing customer service in person
- To actively communicate with customers to ensure they are made aware of any delays or issues with shipments
- To cover for team members during absence and encourage team working
- Proactively recommend improvements, which contribute to improved customer service and team effectiveness
Requirements
- Customer focused and able to multi task in a fast-paced environment
- Excellent interpersonal skills
- Good organisational skills
- A confident and proactive communicator via telephone and email
- Team player
- Computer literate and proficient user of MS Office (Outlook, Word, Excel)
- Friendly and professional
- Ability to hit deadlines
- Strong communication skills
Benefits
- Pension
Application and Screening
Please submit your application together with a full resume, stating your date of availability by clicking "Apply Now". All applications will be treated in strict confidentiality and used by our Group of Companies for recruitment purposes only. Personal information of unsuccessful candidates will be destroyed after 6 months.
Customer Service Representative -12 Month FTC employer: Malca-Amit APAC
Contact Detail:
Malca-Amit APAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative -12 Month FTC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malca-Amit and its services. This will help you understand their values and how you can contribute to their customer service goals.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a high volume of emails and calls, it’s crucial to showcase your ability to communicate clearly and effectively during the interview. Role-play with a friend if you can!
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your collaborative skills will show that you're a great fit for their small team environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative -12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your relevant experience, especially in customer service and handling shipments, as this will show us you’re a great fit for the team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with our needs. Don’t forget to mention your ability to handle high volumes of emails and calls!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong interpersonal skills. Use clear and concise language, and don’t hesitate to showcase any experience you have in educating clients or managing inquiries.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details directly and keep everything organised. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Malca-Amit APAC
✨Know the Company Inside Out
Before your interview, take some time to research Malca-Amit and its services. Understanding their history, operations, and customer service approach will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to multitask and manage high volumes of communication, as this is crucial for a Customer Service Representative.
✨Practice Effective Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly. You might want to simulate phone calls or email exchanges to demonstrate your proactive communication style during the interview.
✨Be Ready to Discuss Teamwork
This position involves working closely with a small team, so be prepared to discuss how you collaborate with others. Share specific instances where you supported teammates or contributed to team goals, showcasing your friendly and professional attitude.
