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- Tasks: Join a small team to deliver exceptional customer service and manage shipments.
- Company: Dynamic logistics company focused on customer satisfaction.
- Benefits: Pension scheme, employment screening, and a supportive work environment.
- Why this job: Be part of a fast-paced team making a real difference in customer experiences.
- Qualifications: Customer-focused, excellent communication skills, and proficient in MS Office.
- Other info: Opportunity for growth and development in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Working in a small team to provide outstanding customer service as well as processing domestic and international shipments, and operational duties as needed or directed by Management.
Responsibilities
- Receiving and processing shipment bookings from customers
- Process and monitor Malca-Express bookings, including follow-ups, tracking requests, mis scans, account management and investigations on lost in transit parcels
- Ensure adequate office supplies for shipping at all times
- Effectively liaising with our internal Operations and Sales departments
- Liaising with subcontractors and other visitors
- Effectively liaising with FedEx or other MAEX partners
- Managing a high volume of emails and phone calls
- Physically handling and preparing shipments for dispatch
- Handling and distributing letters and cheques
- Identifying and assessing customers’ needs to achieve customer satisfaction
- Identify and pass on sales opportunities for new and existing clients to Sales Team
- Educating new and existing clients on Malca-Amit history, services and rates
- Educate and train new and existing clients on MyMalca and MAEX, both in person and remotely
- Providing customer service in person
- To actively communicate with customers to ensure they are made aware of any delays or issues with shipments
- To cover for team members during absence and encourage team working
- Proactively recommend improvements, which contribute to improved customer service and team effectiveness
Requirements
- Customer focused and able to multi task in a fast-paced environment
- Excellent interpersonal skills
- Good organisational skills
- A confident and proactive communicator via telephone and email
- Team player
- Computer literate and proficient user of MS Office (Outlook, Word, Excel)
- Friendly and professional
- Ability to hit deadlines
- Strong communication skills
Benefits
- Pension
- Employment Screening
- Drug test
- Criminal background check
- Polygraph
Please submit your application together with a full resume, stating your date of availability by clicking "Apply Now". All applications will be treated in strict confidentiality and used by our Group of Companies for recruitment purposes only. Personal information of unsuccessful candidates will be destroyed after 6 months.
Customer Service Representative -12 Month FTC in City of London employer: Malca-Amit APAC
Contact Detail:
Malca-Amit APAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative -12 Month FTC in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malca-Amit and its services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will help you feel more confident when discussing how you handle customer queries and issues.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked effectively in a team before. Highlighting your ability to cover for team members and collaborate will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Representative -12 Month FTC in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can handle a high volume of emails and phone calls, so don’t be shy about showcasing your multitasking abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive communication style and any relevant experience with shipment processing or liaising with partners.
Show Off Your Organisational Skills: In your application, give examples of how you've managed tasks in a fast-paced environment. We love candidates who can keep things running smoothly, so share any experiences that demonstrate your organisational prowess!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, we treat all applications with confidentiality, so you can apply with peace of mind.
How to prepare for a job interview at Malca-Amit APAC
✨Know Your Stuff
Before the interview, make sure you understand the company and its services, especially Malca-Amit and MyMalca. Familiarise yourself with their history, services, and rates so you can confidently discuss how you can contribute to their customer service excellence.
✨Show Off Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate your ability to handle phone calls and emails effectively, as this will be crucial in your role.
✨Demonstrate Team Spirit
This role requires a team player who can cover for colleagues and work collaboratively. Think of examples from your past experiences where you successfully worked in a team or helped out a teammate. Highlight these during your interview to show you’re a great fit for their small team.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer service scenarios, such as dealing with delays or lost parcels. Prepare some examples that showcase your problem-solving skills and customer-focused approach, as these will help you stand out.
