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For Companies At a Glance
- Tasks: Support the sales team and travel agents with bookings, inquiries, and operational tasks.
- Company: Join a leading travel company focused on customer service and teamwork.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Great chance to develop skills in a fast-paced environment with career advancement.
- Why this job: Be part of a dynamic team that enhances travel experiences for clients.
- Qualifications: Degree in Business or Marketing and 2-3 years in sales support or admin roles.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Position Title: Commercial Sales Support, UK
Report To: Country Manager, UK
Position Summary
The Commercial Sales Support, UK is responsible for providing administrative and operational support to the sales team, travel agents, and customers to ensure efficient daily operations. The role assists with bookings, records, and communications, while supporting sales initiatives and maintaining service standards in line with company policies.
Responsibilities
- Provide frontline support to travel agents, Corporate TMC and guests by handling inquiries, bookings, and post-travel services to ensure smooth operations.
- Respond to queries from agents, Corporate TMC and guests on bookings, fares, policies, and ticketing with timely and accurate information.
- Assist during flight disruptions by delivering clear communication, providing guidance on re-accommodation, and applying commercial policies as instructed.
- Maintain accurate and timely updates of travel agent & Corporate TMC details in internal systems in line with commercial policies.
- Prepare and distribute trade communications, including promotions, fare updates, and policy changes, to agents, consolidators, and corporate clients.
- Support agents and corporate clients with group travel requests through the Group Portal, including quotations, booking changes, and system assistance.
- Provide ticketing support for travel agents, including issuance, reissuance, payment checks, and ensuring compliance with fare rules.
- Process involuntary refunds in line with airline policies, regulatory requirements, and revenue protection procedures.
- File and update public, private, and promotional fares in internal systems and distribution platforms as guided.
- Assist with monitoring competitor fares and basic benchmarking activities to support pricing decisions.
- Provide backend support for sales and marketing initiatives, including preparing data, assisting with system setup, and compiling basic reports.
- Assist in planning and facilitating training sessions for agents on airline sales tools and platforms to improve efficiency and accuracy.
- Support Finance by preparing and tracking Purchase Requests and Purchase Orders to ensure compliance and timely processing.
- Collect and compile sales data, prepare routine reports, and assist with tracking performance metrics such as revenue, load factors, and incentives including Corporate TMC performance reports.
- Assist in resolving Agency Debit and Credit Memo issues to ensure accuracy and compliance with IATA standards.
Qualifications & Working Experience
- Degree or Diploma in Business, Marketing, or any related field.
- 2 – 3 years of experience in a related role, particularly in sales support, agency coordination, or administrative support.
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Commercial Sales Support, UK employer: Malaysia Airlines
Contact Detail:
Malaysia Airlines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Sales Support, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. We all know that sometimes it’s not just what you know, but who you know that can help you land that Commercial Sales Support role.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their sales processes. We recommend practising common interview questions related to sales support and customer service. Show them you’re ready to provide top-notch support to travel agents and clients!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from your conversation to remind them why you’d be a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Commercial Sales Support, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Commercial Sales Support role. Highlight any relevant experience in sales support or administrative tasks, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging, and don’t forget to show your enthusiasm for joining StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication with travel agents and customers, make sure your application showcases your ability to convey information clearly and effectively. Use examples from your past experiences to demonstrate this skill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Malaysia Airlines
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Commercial Sales Support position. Familiarise yourself with the key tasks like handling bookings, responding to queries, and supporting sales initiatives. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a flight disruption or manage multiple inquiries at once. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and capable.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with travel agents and customers, be ready to showcase your communication skills. You could share examples from your past experiences where you successfully resolved issues or provided excellent customer service. This will highlight your ability to maintain service standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s sales strategies or how they measure success in the role. This shows that you’re not only interested in the job but also in contributing to the company's goals. It’s a great way to leave a lasting impression!