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For Companies At a Glance
- Tasks: Support the sales team with admin tasks, customer inquiries, and market research.
- Company: Join a dynamic company in the airline and travel industry, focused on customer satisfaction.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Be part of a team that values exceptional service and teamwork while making an impact.
- Qualifications: Ideal candidates have a degree in Business or Marketing and 2 years of relevant experience.
- Other info: This role is perfect for detail-oriented individuals who thrive under pressure.
The predicted salary is between 28800 - 48000 £ per year.
Job Title
Commercial Sales Support
Role Purpose
This role ensures the seamless operation of the sales support process, with primary focus on post-sales support. Responsibilities include managing customer databases, addressing customer inquiries, and providing vital administrative support to the sales team.
Key Accountability
- Provide administrative support to the sales team by preparing sales reports, managing customer databases, and maintaining accurate sales records.
- Collaborate with sales representatives to address customer inquiries, share information about products and services, and facilitate the sales process.
- Coordinate with other internal departments in headquarters to deliver a seamless customer experience, from first customer touchpoint through delivery and after-sales support.
- Conduct market research to identify potential business opportunities and share actionable insights with the sales team.
- Provide any additional support as required.
Qualifications & Working Experience
- Bachelor\’s degree in Business, Marketing, or related field is desirable. Minimum of 2 years of experience in an airline or travel industry sales support role.
Personality Traits
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.
- Keen attention to detail, with the ability to identify errors and inconsistencies in data.
- Results-driven, with a focus on delivering exceptional customer service and exceeding customer expectations.
- Ability to work effectively in a team environment, collaborating with sales representatives and other departments to achieve sales targets.
- Ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines.
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Commercial Sales Support employer: Malaysia Airlines
Contact Detail:
Malaysia Airlines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Sales Support
✨Tip Number 1
Familiarise yourself with the airline and travel industry. Understanding the market trends and customer needs will help you stand out during interviews, as you'll be able to discuss relevant insights and demonstrate your knowledge.
✨Tip Number 2
Network with professionals in the sales support field. Attend industry events or join online forums to connect with others who work in similar roles. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple priorities or improved processes. Being able to articulate these experiences will highlight your suitability for the role.
✨Tip Number 4
Demonstrate your customer service skills during any interactions with us. Whether it's through a phone call or an email, showing that you can communicate effectively and build rapport will leave a positive impression.
We think you need these skills to ace Commercial Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support, particularly in the airline or travel industry. Emphasise your organisational skills and any specific achievements that demonstrate your ability to manage customer databases and support sales teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Commercial Sales Support role. Mention your experience with customer inquiries and your ability to collaborate with different departments.
Highlight Relevant Skills: In your application, focus on key skills such as attention to detail, time management, and results-driven mindset. Provide examples of how you've successfully managed multiple priorities and delivered exceptional customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any errors or inconsistencies. A polished application reflects your keen attention to detail, which is crucial for this role.
How to prepare for a job interview at Malaysia Airlines
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of the Commercial Sales Support position. Familiarise yourself with post-sales support processes, customer database management, and how to prepare sales reports. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, be prepared to discuss examples of how you've successfully built relationships with customers and colleagues in the past. Highlight any experiences where you effectively addressed customer inquiries or collaborated with a team.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple priorities and meet tight deadlines. You might want to share specific examples from your previous roles that showcase your strong organisational skills and attention to detail, especially in high-pressure situations.
✨Research the Company and Market
Conduct thorough research on the company and the airline or travel industry. Be ready to discuss market trends and potential business opportunities you’ve identified. This will not only show your interest in the role but also your proactive approach to contributing to the sales team.