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- Tasks: Assist guests with check-in/check-out and provide local recommendations.
- Company: Join a dynamic team at SmartRental, a leader in hospitality solutions.
- Benefits: Competitive salary, professional growth, and discounts on hotels and events.
- Other info: Opportunity to grow in a vibrant, expanding company.
- Why this job: Be the friendly face of hospitality and make guests feel at home.
- Qualifications: 1 year of experience in guest services and strong English skills.
The predicted salary is between 20000 - 25000 £ per year.
Join our SmartRental team! SmartRental Group is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector. Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs. With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly. Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.
What will you do?
- You will participate in the check-in/check-out functions of the guests, keeping the registration information correctly and assigning them their room/apartment.
- You will help with guest billing, as well as develop administrative and business functions in line with your job.
- You will be a source of information for guests on various topics such as advice on plans to do in the city, recommendations of restaurants or means of transport.
- You will satisfy the requests of the guest, providing advance solutions, unique and personal, and will attend to their complaints and claims, informing the superior to solve them.
- You will answer requests received by phone and/or email, among others about the stay, reservations or external partners who want to contact the team.
- Last but not least, you should show empathy and initiative in relation to the needs of the customers.
- Assist other departments if needed.
What do we look for?
- At least 1 year of previous experience in a similar position.
- Management of hotel and reservations PMS.
- High level of English.
- Other languages will be valued.
What do we offer?
- Competitive salary.
- Possibility of professional development and growth within an expanding company.
- Discounts on our hotels, restaurants, and events.
- Additionally, we also offer discounts in multiple sectors through the Perks at Work platform.
Guest Services Agent - Casual in Liverpool employer: Malacuna
Contact Detail:
Malacuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent - Casual in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality sector. A personal recommendation can go a long way in landing that Guest Services Agent role.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for guest services shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Do your homework! Research SmartRental Group and its brands before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our SmartRental family right from the start!
We think you need these skills to ace Guest Services Agent - Casual in Liverpool
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Guest Services Agent role. Highlight relevant experience and skills that match what we’re looking for, like your previous work in hospitality or customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Malacuna
✨Know the Company Inside Out
Before your interview, take some time to research SmartRental Group. Understand their vision, the brands they operate, and their focus on the hospitality sector. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Guest Services Agent, you'll be interacting with guests regularly. Prepare examples from your previous experience where you successfully handled guest inquiries or complaints. Highlight your ability to empathise and provide personalised solutions.
✨Familiarise Yourself with PMS Systems
Since management of hotel and reservations PMS is crucial for this role, brush up on any relevant software you've used before. If you're familiar with specific systems, mention them during the interview to demonstrate your readiness for the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, or how they handle guest feedback. This shows that you're not just interested in the position but also in how you can contribute to the company's success.