At a Glance
- Tasks: Assist guests with check-in/check-out, billing, and provide local recommendations.
- Company: Join the dynamic SmartRental team, a leader in tourism property management.
- Benefits: Professional growth opportunities, discounts on hotels, restaurants, and events.
- Other info: Join a growing company with a vibrant culture and diverse opportunities.
- Why this job: Be the friendly face of hospitality and make guests feel at home.
- Qualifications: 1 year experience in guest services and strong English skills required.
The predicted salary is between 12 - 15 £ per hour.
Join our SmartRental team! SmartRental Group is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector. Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs. With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences, and luxury residences for the elderly. Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.
What will you do?
- You will participate in the check-in/check-out functions of the guests, keeping the registration information correctly and assigning them their room/apartment.
- You will help with guest billing, as well as develop administrative and business functions in line with your job.
- You will be a source of information for guests on various topics such as advice on plans to do in the city, recommendations of restaurants, or means of transport.
- You will satisfy the requests of the guests, providing advance solutions that are unique and personal, and will attend to their complaints and claims, informing the superior to solve them.
- You will answer requests received by phone and/or email regarding the stay, reservations, or external partners who want to contact the team.
- Last but not least, you should show empathy and initiative in relation to the needs of the customers.
- Assist other departments if needed.
What do we look for?
- At least 1 year of previous experience in a similar position.
- Management of hotel and reservations PMS.
- High level of English.
- Other languages will be valued.
What do we offer?
- Possibility of professional development and growth within an expanding company.
- Discounts on our hotels, restaurants, and events.
- Additionally, we also offer discounts in multiple sectors through the Perks at Work platform.
Guest Services Agent - Part time employer: Malacuna
SmartRental Group is an excellent employer for those seeking a dynamic and rewarding career in the hospitality sector. With a strong focus on employee growth and development, we offer opportunities to advance within our expanding company, alongside attractive benefits such as discounts on hotels, restaurants, and events. Our vibrant work culture encourages initiative and empathy, making it a fulfilling environment for Guest Services Agents looking to make a meaningful impact on guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent - Part time
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality sector. A personal recommendation can go a long way in landing that Guest Services Agent role.
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm for the role shine through. We want to see how you can connect with guests and make their experience memorable.
✨Tip Number 3
Research the company! Familiarise yourself with SmartRental's brands and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our SmartRental family right from the start.
We think you need these skills to ace Guest Services Agent - Part time
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Guest Services Agent role. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and long-winded sentences; just get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Malacuna
✨Know the Company Inside Out
Before your interview, take some time to research SmartRental Group. Understand their vision, the brands they operate, and their focus on the hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Guest Services Agent, your ability to handle guest interactions is crucial. Prepare examples from your previous experience where you successfully resolved complaints or provided exceptional service. This will demonstrate your capability to meet the needs of guests and handle challenging situations.
✨Practice Common Interview Questions
Anticipate questions related to your experience with hotel management systems and customer service scenarios. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about opportunities for professional development or how the team collaborates across departments.
