At a Glance
- Tasks: Support live trading operations and automate repetitive tasks with scripting.
- Company: Join Mako, a leading options market maker with a collaborative culture.
- Benefits: Enjoy flexible leave, private health insurance, and access to the Mako gym.
- Other info: Dynamic workplace with excellent career growth and engagement with senior leadership.
- Why this job: Make a real impact in a fast-paced trading environment while developing your tech skills.
- Qualifications: Experience in IT support, strong scripting skills, and a passion for automation.
The predicted salary is between 40000 - 50000 £ per year.
At Mako, we believe in the power of collaboration to drive innovation in pursuit of our collective ambition; excellence in trading.
Our diverse community is connected through a commitment to being the best we can be with the highest standards of integrity.
Join the Infrastructure team which is responsible for keeping a live trading floor running and steadily automating the work of doing so.
The IT Operations Analyst will work closely with traders, staff, and the wider Infrastructure team (including dedicated Windows, Unix, and Networks teams) to act as the face of technology on the trading floor, resolving issues directly while continuously identifying and eliminating repetitive manual tasks through automation and scripting.
What you’ll be involved in
- Acting as the first point of contact for IT support (in person, phone, chat, ticketing), triaging quickly and prioritising anything affecting live trading or market-critical systems.
- Providing desktop support for Windows and Unix/Linux workstations, including setup, imaging, configuration, troubleshooting, and hardware.
- Supporting multi-monitor trading desk setups, peripherals, and dealer boards, as well as setting up, moving, and reconfiguring physical desks across the office.
- Providing first-line support for meeting rooms and video conferencing (Teams), escalating complex A/V issues as needed.
- Covering an early shift to support market open at least one week per month, as part of a team rota.
- Managing users in a Hybrid Active Directory environment (on-prem AD synced with Entra ID), including account provisioning, MFA, and group membership.
- Owning user onboarding and offboarding end-to-end: account creation, equipment preparation, access provisioning, and secure removal on exit.
- Administering core Saa S and collaboration tools: Atlassian (Jira / Confluence), Microsoft Teams, and Slack.
- Assisting with desktop-level software deployment, patching, and endpoint security.
- Owning issues through to resolution, logging, tracking, and seeing tickets through even when specialist teams are involved, while documenting resolutions to keep the knowledge base current.
- Hunting down repetitive, manual BAU work and eliminating it by scripting solutions (Power Shell, Bash, Python) that cut errors, reduce toil, and free the team for higher-value work.
- Using AI tooling—such as coding assistants and agentic workflows—to accelerate scripting, documentation, and diagnostics.
- Building self-service and ticket-deflection into how we operate by improving runbooks, automating provisioning, and creating smarter request workflows.
- Owning the automations you ship, maintaining them, documenting them, and handing them over properly.
- Contributing to IT projects, rollouts, and office moves, and proactively suggesting improvements to tooling, processes, and the user experience.
- Lifting and moving heavy equipment, such as desktops, monitors, and UPS units, as part of day-to-day support and office moves.
What success looks like
In your first 6 months
You're trusted on the floor during market hours, you own onboarding/offboarding end-to-end, and you've shipped your first automations — small is fine, shipped is what counts.
By 12 months
At least one recurring ticket category has measurably shrunk because of something you built, the knowledge base reflects how things actually work, and the team's manual workload is visibly lighter than when you arrived.
What we need from you
- A genuine automation-first instinct with examples of things you've successfully scripted away.
- Strong ownership skills to see problems through to resolution rather than handing them off.
- Solid technical grounding and sound judgement to truly understand the systems you support.
- A keen curiosity about AI tooling to work faster and tackle harder problems.
- Calm composure and clear communication under pressure, with strong customer-service instincts in a live trading environment.
- 1–4 years of professional experience in IT support, IT operations, or desktop support (junior to mid-level).
- Strong Windows desktop support experience (Windows 10/11).
- Hands-on experience with Unix/Linux workstations, and comfort at the command line.
- Strong scripting ability in Power Shell, Bash, or Python.
- Proven experience managing users in Active Directory and administering Saa S / collaboration tools.
- Confident troubleshooting skills across hardware, software, and networking fundamentals (DNS, DHCP, TCP/IP, VPN).
- Prior experience with IT ticketing / ITSM systems.
- Prior experience in financial services, proprietary trading, or a hedge fund advantageous but not a prerequisite.
- Hands-on experience with our stack: Atlassian (Jira, Confluence, JSM), Microsoft Teams, Slack, Hybrid AD / Entra ID advantageous.
- Relevant certifications (Comp TIA A+/Network+, Microsoft, ITIL) advantageous.
Physical requirements
- This is a hands-on, on-site role. You must be able to lift and move heavy equipment — desktops, monitors, UPS units, and similar — as part of day-to-day support and office moves.
- We are Mako
At Mako, we are welcoming, inclusive and collaborative.
We work fast and smart in a supportive and dress-down environment that allows colleagues to be themselves and achieve great things.
We uphold the principles of a flat structure that offers unrivalled engagement with senior leadership and career development opportunities.
We have a comprehensive benefits package, including
- Flexible leave and hybrid working policies
- Private health and dental insurance
- Generous pension scheme
- Free access to the Mako gym
- Employee wellbeing guidance and support
- Opportunity to become involved in the rewarding work of the Mako Foundation
- About Mako
Mako is a leading options market maker with a global trading footprint.
It has been at the forefront of options market making since 1999, from the open outcry trading pits to screen trading and automated algorithmic execution strategies that are driving the future of the industry.
From offices in London, Dublin, Amsterdam, Singapore, Sydney, Brisbane and Chengdu, Mako offers the best-in-class liquidity solutions across Equities, Fixed Income, Commodities and FX derivatives markets and prides itself in its entrepreneurial, collaborative and philanthropic culture.
If you require any reasonable adjustments or assistance during the recruitment process, please email hr@mako. com and we will arrange this.
For further information on the Mako Group please refer to our website
www. mako. com
Mako does not accept unsolicited CVs or candidate details from recruiters or search firms and will not pay any fees to such firms without a signed agreement
IT Operations Analyst in London employer: Mako
At Mako, we foster a dynamic and inclusive work environment where collaboration drives innovation and excellence in trading. As an IT Operations Analyst, you'll benefit from flexible working policies, comprehensive health coverage, and a strong focus on employee development, all while being part of a supportive team that values your contributions and encourages automation to enhance efficiency. With direct engagement with senior leadership and opportunities to participate in philanthropic initiatives, Mako is committed to not just your career growth but also to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mako values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mako might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mako!
✨Direct Apply to Mako
Let's not forget to apply directly through the Mako website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mako.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mako. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mako
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
